Technical Communication / Edition 12

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Overview

Technical Communication, Eighth Edition (formerly Technical Writing), is a comprehensive yet flexible introduction to technical and professional communication for students of all majors. Rhetorical principles are explained, illustrated, and applied to an array of documents from brief memos and electronic mail to formal reports, oral presentations, and proposals.
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Product Details

Meet the Author

John Lannon is Professor Emeritus and former Director of Writing at the University of Massachusetts Dartmouth, where he developed the undergraduate major in professional writing and later co-developed the M.A. program in professional writing.
He has also taught at Cape Cod Community College, University of Idaho, Southern Vermont College, and University of Strasbourg.
He has authored and coauthored five major textbooks in business communication, rhetoric, and technical communication, book reviews, filmstrips, and environmental documents and instructional software. He is the recipient of an NDEA Fellowship and Fulbright Lectureship. He holds a B.S., M.A. and Ph.D. from the University of Massachusetts Amherst. His initial training and work was in biomedical science and technology with the USAF. He has served as a communications consultant for various companies and government institutions. He worked seven years in medical laboratories.

Laura J. Gurak is professor and founding chair of the Department of Writing Studies at the University of Minnesota. She holds an M.S. in technical communication and a Ph.D. in communication and rhetoric from Rensselaer Polytechnic Institute. She is author of two books from Yale University Press (1997, 2001), the earlier of which was the first book-length work to study online communities and Internet-based social actions. Gurak is also co-editor of several edited collections and author on numerous conference presentations and papers; she is a recipient of the Society for Technical Communication’s Outstanding Article award. Gurak has authored and coauthored five textbooks in technical communication published by Pearson. She has worked as a technical writer and communications consultant for various companies and organizations.

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Table of Contents

Preface
Acknowledgments
Ch. 1 Introduction to Technical Communication 1
Pt. I Communicating in the Workplace 11
Ch. 2 Problem Solving in Workplace Communication 12
Ch. 3 Solving the Information Problem 22
Ch. 4 Solving the Persuasion Problem 34
Ch. 5 Solving the Ethics Problem 60
Ch. 6 Solving the Collaboration Problem 80
Pt. II Retrieving, Analyzing, and Synthesizing Information 95
Ch. 7 Thinking Critically about the Research Process 96
Ch. 8 Exploring Hardcopy, Online, and Internet Sources 107
Ch. 9 Exploring Primary Sources 129
Ch. 10 Evaluating and Interpreting Information 144
Ch. 11 Summarizing and Abstracting Information 174
Pt. III Structural and Style Elements 191
Ch. 12 Organizing for Users 192
Ch. 13 Revising for Readable Style 214
Pt. IV Visual, Design, and Usability Elements 255
Ch. 14 Designing Visuals 256
Ch. 15 Designing Pages and Documents 304
Ch. 16 Adding Document Supplements 323
Ch. 17 Testing the Usability of Your Document 335
Pt. V Specific Documents and Applications 343
Ch. 18 Memo Reports and Electronic Mail 344
Ch. 19 Letters and Employment Correspondence 364
Ch. 20 Web Pages and Other Electronic Documents 408
Ch. 21 Technical Definitions 423
Ch. 22 Technical Descriptions and Specifications 440
Ch. 23 Procedures and Processes 461
Ch. 24 Proposals 492
Ch. 25 Analytical Reports 521
Ch. 26 Oral Presentations 553
App. A Recording and Documenting Research Findings 573
App. B The Problem-Solving Process Illustrated 609
App. C Editing for Grammar, Usage, and Mechanics 622
Works Cited 653
Index 667
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