Technical Communication / Edition 12

Technical Communication / Edition 12

by John M. Lannon, Laura J. Gurak
     
 

Technical Communication offers complete coverage of technical communication, business communication, and professional writing in a user-friendly writing style. The topics move from basic foundational concepts, to chapters on research, visuals, style, document design, usability, and finally to specific documents (basic workplace correspondence to more

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Overview

Technical Communication offers complete coverage of technical communication, business communication, and professional writing in a user-friendly writing style. The topics move from basic foundational concepts, to chapters on research, visuals, style, document design, usability, and finally to specific documents (basic workplace correspondence to more complex documents, technologies, and oral presentations). The appendix includes thorough coverage of MLA, APA, and CSE (Council of Science Editors) documentation styles, and a handbook of grammar, mechanics, and usage. All descriptions of and instructions for creating technical documents are accompanied by clear, annotated model documents. In addition, graphic illustrations appear throughout the book to make abstract concepts easy to understand. Checklists and Projects provide plentiful opportunities to learn and reinforce chapter topics.

Product Details

ISBN-13:
9780205779642
Publisher:
Longman
Publication date:
11/15/2010
Series:
Pearson Custom Library English/the Mercury Reader Series
Edition description:
Older Edition
Pages:
755
Product dimensions:
7.30(w) x 9.00(h) x 1.10(d)

Table of Contents

Preface
Acknowledgments
Ch. 1Introduction to Technical Communication1
Pt. ICommunicating in the Workplace11
Ch. 2Problem Solving in Workplace Communication12
Ch. 3Solving the Information Problem22
Ch. 4Solving the Persuasion Problem34
Ch. 5Solving the Ethics Problem60
Ch. 6Solving the Collaboration Problem80
Pt. IIRetrieving, Analyzing, and Synthesizing Information95
Ch. 7Thinking Critically about the Research Process96
Ch. 8Exploring Hardcopy, Online, and Internet Sources107
Ch. 9Exploring Primary Sources129
Ch. 10Evaluating and Interpreting Information144
Ch. 11Summarizing and Abstracting Information174
Pt. IIIStructural and Style Elements191
Ch. 12Organizing for Users192
Ch. 13Revising for Readable Style214
Pt. IVVisual, Design, and Usability Elements255
Ch. 14Designing Visuals256
Ch. 15Designing Pages and Documents304
Ch. 16Adding Document Supplements323
Ch. 17Testing the Usability of Your Document335
Pt. VSpecific Documents and Applications343
Ch. 18Memo Reports and Electronic Mail344
Ch. 19Letters and Employment Correspondence364
Ch. 20Web Pages and Other Electronic Documents408
Ch. 21Technical Definitions423
Ch. 22Technical Descriptions and Specifications440
Ch. 23Procedures and Processes461
Ch. 24Proposals492
Ch. 25Analytical Reports521
Ch. 26Oral Presentations553
App. ARecording and Documenting Research Findings573
App. BThe Problem-Solving Process Illustrated609
App. CEditing for Grammar, Usage, and Mechanics622
Works Cited653
Index667

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