Technical Communication / Edition 11

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Technical Communication, Eleventh Edition John M. Lannon

1.2 million reasons to buy this book…
John Lannon's Technical Communication has helped more than 1.2 million students become better technical writers, equipping them with the skills and knowledge they need to be successful in a wide range of professions. Lannon is unwavering in his effort to keep abreast of current issues and trends in the workplace–and to weave their implications into the instruction this book provides. What you’ll find here is a realistic portrayal of today’s workplace that prepares you for any career you choose.

There are over a million reasons to buy this book–but here are more good reasons to buy this edition of Technical Communication.

  • The introductory chapter redefines the role of technical communicators as information managers, using contemporary technology to deliver their messages,
  • A new dedicated chapter on employment correspondence (Ch. 18) focuses on what you really need to know to look for–and get–you first job.
  • New content on corporate blogs and wikis (Ch. 16) reflects the realities of today’s workplace communication and information delivery.
  • New Case Studies put you in the middle of real workplace decision-making.

And as always:

  • A heavy focus on the rhetorical principles will teach you to shape your writing and pointedly reach your intended audience.
  • Lucid, straightforward instruction will clarify even the most troublesome of topics.
  • Checklists summarize the instruction to help you extract key topics.
  • Guidelines offer step-by-step strategies and walk you through an array of procedures and undertakings.

Where can you find resources to complement your book and bolster your practice?

Get everything you need for the course at

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Product Details

  • ISBN-13: 9780205559572
  • Publisher: Longman
  • Publication date: 11/29/2007
  • Series: MyTechCommLab Series
  • Edition description: Older Edition
  • Edition number: 11
  • Pages: 800
  • Sales rank: 1,245,991
  • Product dimensions: 7.22 (w) x 9.26 (h) x 1.02 (d)

Meet the Author

John Lannon is Professor Emeritus and former Director of Writing at the University of Massachusetts Dartmouth, where he developed the undergraduate major in professional writing and later co-developed the M.A. program in professional writing.
He has also taught at Cape Cod Community College, University of Idaho, Southern Vermont College, and University of Strasbourg.
He has authored and coauthored five major textbooks in business communication, rhetoric, and technical communication, book reviews, filmstrips, and environmental documents and instructional software. He is the recipient of an NDEA Fellowship and Fulbright Lectureship. He holds a B.S., M.A. and Ph.D. from the University of Massachusetts Amherst. His initial training and work was in biomedical science and technology with the USAF. He has served as a communications consultant for various companies and government institutions. He worked seven years in medical laboratories.

Laura J. Gurak is professor and founding chair of the Department of Writing Studies at the University of Minnesota. She holds an M.S. in technical communication and a Ph.D. in communication and rhetoric from Rensselaer Polytechnic Institute. She is author of two books from Yale University Press (1997, 2001), the earlier of which was the first book-length work to study online communities and Internet-based social actions. Gurak is also co-editor of several edited collections and author on numerous conference presentations and papers; she is a recipient of the Society for Technical Communication’s Outstanding Article award. Gurak has authored and coauthored five textbooks in technical communication published by Pearson. She has worked as a technical writer and communications consultant for various companies and organizations.

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Table of Contents

Ch. 1 Introduction to Technical Communication 1
Pt. I Communicating in the Workplace 11
Ch. 2 Problem Solving in Workplace Communication 12
Ch. 3 Solving the Information Problem 22
Ch. 4 Solving the Persuasion Problem 34
Ch. 5 Solving the Ethics Problem 60
Ch. 6 Solving the Collaboration Problem 80
Pt. II Retrieving, Analyzing, and Synthesizing Information 95
Ch. 7 Thinking Critically about the Research Process 96
Ch. 8 Exploring Hardcopy, Online, and Internet Sources 107
Ch. 9 Exploring Primary Sources 129
Ch. 10 Evaluating and Interpreting Information 144
Ch. 11 Summarizing and Abstracting Information 174
Pt. III Structural and Style Elements 191
Ch. 12 Organizing for Users 192
Ch. 13 Revising for Readable Style 214
Pt. IV Visual, Design, and Usability Elements 255
Ch. 14 Designing Visuals 256
Ch. 15 Designing Pages and Documents 304
Ch. 16 Adding Document Supplements 323
Ch. 17 Testing the Usability of Your Document 335
Pt. V Specific Documents and Applications 343
Ch. 18 Memo Reports and Electronic Mail 344
Ch. 19 Letters and Employment Correspondence 364
Ch. 20 Web Pages and Other Electronic Documents 408
Ch. 21 Technical Definitions 423
Ch. 22 Technical Descriptions and Specifications 440
Ch. 23 Procedures and Processes 461
Ch. 24 Proposals 492
Ch. 25 Analytical Reports 521
Ch. 26 Oral Presentations 553
App. A Recording and Documenting Research Findings 573
App. B The Problem-Solving Process Illustrated 609
App. C Editing for Grammar, Usage, and Mechanics 622
Works Cited 653
Index 667
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