Technical Communication: Process and Product / Edition 6

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Technical Communication: Process and Product, Sixth Edition, offers a wealth of tools for creating effective written communication in the workplace. A step-by-step process, complete with process logs and student-written samples, will help the reader learn how to craft correspondence, documents, and presentations that will get the job done.

New to this edition:

  • Coverage of audience analysis and contextual writing is now integrated throughout the text and supported by numerous writing examples
  • Collaborative writing is now introduced in Chapter 1 and supported throughout the book with collaboration exercises
  • Coverage of contemporary communication forms, such as instant messaging and blogging, and how to use them appropriately
  • A chapter on persuasive communication (Chapter 10)
  • A chapter on long formal reports with an emphasis on the importance and use of research in these reports (Chapter 16)
  • Pedagogical elements to aid learning include:
  • Problem-Solving Think Pieces to help students practice critical thinking skills
  • FAQs addressing commonly-asked questions about chapter topics
  • Technology Tips focusing on the use of Microsoft Word 2007
  • Many new Writing at Work chapter-opening vignettes and case study assignments
  • Many new Before and After writing examples
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Product Details

  • ISBN-13: 9780136154754
  • Publisher: Prentice Hall
  • Publication date: 12/14/2007
  • Series: MyTechCommLab Series
  • Edition description: Older Edition
  • Edition number: 6
  • Pages: 672
  • Product dimensions: 7.97 (w) x 9.99 (h) x 0.97 (d)

Table of Contents


CHAPTER 1 An Introduction to Technical Communication

CHAPTER 2 The Communication Process

CHAPTER 3 The Goals of Technical Communication

CHAPTER 4 Recognizing and Involving Audience

Chapter 5 Research and Documentation

CHAPTER 6 Routine Correspondence: Memos, Letters, E-Mail Messages, and Instant Messaging

CHAPTER 7 Employment Communication

CHAPTER 8 Document Design

CHAPTER 9 Graphics: Figures and Tables

CHAPTER 10 Persuasive Communication

CHAPTER 11 Technical Descriptions and Process Analyses

CHAPTER 12 Instructions

CHAPTER 13 Blogging, Online Help, and Website Design

CHAPTER 14 Summarizing Technical Communication

CHAPTER 15 Short, Informal Reports

CHAPTER 16 Long, Formal Reports

CHAPTER 17 Proposals

CHAPTER 18 Oral Communication

APPENDIX Grammar, Punctuation, Mechanics, and Spelling

Works Cited


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