Telecom Audit / Edition 1

Telecom Audit / Edition 1

by M. S. Mastel, Linda D. Williams
     
 

ISBN-10: 0071410546

ISBN-13: 9780071410540

Pub. Date: 01/23/2003

Publisher: McGraw-Hill Companies, The

Phone systems, service, data networks, and the Internet are critical pieces of any companyís communications. And most IT professionals donít understand the effects of deregulation and parallel technologies on the bottom line.

Telecommunications companies have more than a 30% error rate on their billing each month. There are only about 4,000 telecom

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Overview

Phone systems, service, data networks, and the Internet are critical pieces of any companyís communications. And most IT professionals donít understand the effects of deregulation and parallel technologies on the bottom line.

Telecommunications companies have more than a 30% error rate on their billing each month. There are only about 4,000 telecom consultants in the country who do nothing but find errors on bills. The economy seems to be crying out for just this type of study.

This work explores the various technologies in terms of cost and ROI, sets up some case studies to solve real communications issues, offers cheap ways to meet bandwidth requirements, looks at the players in the marketplace in terms of technology as well as cost, explains what a tariff is and how it can be made to work for you, gives a better understanding of telecom taxes, which ones are required and to what degree, and provides international strategies to manage costs of a national and global network. Reading this book will be like hiring that telecom consultant.

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Product Details

ISBN-13:
9780071410540
Publisher:
McGraw-Hill Companies, The
Publication date:
01/23/2003
Series:
Professional Telecom Ser.
Pages:
432
Product dimensions:
0.88(w) x 7.50(h) x 9.25(d)

Table of Contents

Foreword
Preface
Acknowledgments
List of Telecom Acronyms
Ch. 1Introduction1
Ch. 2The Black Hats and the White Hats9
Ch. 3Demystifying Your Phone Bill21
Ch. 4Managing Your Local Phone Bill49
Ch. 5Optimizing Local Services87
Ch. 6Long-Distance Auditing101
Ch. 7Toll-Free Services133
Ch. 8Auditing Contracts155
Ch. 9Wireless169
Ch. 10Taxes and Surcharges199
Ch. 11Using Technology to Save Money: Access Technologies223
Ch. 12Using Technology to Save Money: Transport Technologies253
Ch. 13Performing a Cost-Benefit Analysis289
Ch. 14International Considerations319
Ch. 15Conclusion339
App. ACommon Uniform Service Order Codes355
App. BAudit Plan365
App. CWorksheet for Rough Comparison of Long-Distance Plans367
App. DA Brief View of Current International Telecom Trends369
App. EList of Reliable Vendors and Consultants375
App. FManaging Your Issues with the LEC379
App. GErlang Table381
App. H: Glossary383
App. I: Bibliography391
Index393

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