Telecom Audit / Edition 1

Telecom Audit / Edition 1

by M. S. Mastel, Linda D. Williams
     
 

ISBN-10: 0071410546

ISBN-13: 9780071410540

Pub. Date: 01/23/2003

Publisher: McGraw-Hill Companies, The

Phone systems, service, data networks, and the Internet are critical pieces of any companyís communications. And most IT professionals donít understand the effects of deregulation and parallel technologies on the bottom line.

Telecommunications companies have more than a 30% error rate on their billing each month. There are only about 4,000 telecom

Overview

Phone systems, service, data networks, and the Internet are critical pieces of any companyís communications. And most IT professionals donít understand the effects of deregulation and parallel technologies on the bottom line.

Telecommunications companies have more than a 30% error rate on their billing each month. There are only about 4,000 telecom consultants in the country who do nothing but find errors on bills. The economy seems to be crying out for just this type of study.

This work explores the various technologies in terms of cost and ROI, sets up some case studies to solve real communications issues, offers cheap ways to meet bandwidth requirements, looks at the players in the marketplace in terms of technology as well as cost, explains what a tariff is and how it can be made to work for you, gives a better understanding of telecom taxes, which ones are required and to what degree, and provides international strategies to manage costs of a national and global network. Reading this book will be like hiring that telecom consultant.

Product Details

ISBN-13:
9780071410540
Publisher:
McGraw-Hill Companies, The
Publication date:
01/23/2003
Series:
Professional Telecom Ser.
Pages:
432
Product dimensions:
0.88(w) x 7.50(h) x 9.25(d)

Table of Contents

Foreword

Preface

Acknowledgments

List of Telecom Acronyms

Chapter 1: Introduction

Chapter 2: The Black Hats and the White Hats

Chapter 3: Demystifying Your Phone Bill

Chapter 4: Managing Your Local Phone Bill

Chapter 5: Optimizing Local Services

Chapter 6: Long-Distance Auditing

Chapter 7: Toll-Free Services

Chapter 8: Auditing Contracts

Chapter 9: Wireless

Chapter 10: Taxes and Surcharges

Chapter 11: Using Technology to Save Money: Access Technologies

Chapter 12: Using Technology to Save Money: Transport Technologies

Chapter 13: Performing a Cost-Benefit Analysis

Chapter 14: International Considerations

Chapter 15: Conclusion

Appendix A: Common Uniform Service Order Codes

Appendix B: Audit Plan

Appendix C: Worksheet for Rough Comparison of Long-Distance Plans

Appendix D: A Brief View of Current International Telecom Trends

Appendix E: List of Reliable Vendors and Consultants

Appendix F: Managing Your Issues with the LEC

Appendix G: Erlang Table

Appendix H: Glossary

Appendix I: Bibliography

Index

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