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From Barnes & NobleThe Barnes & Noble Review
Author M. S. Mastel is the owner of Mass-Tel Communications, Inc., a company that helps its clients find savings in their telecom bills. This guide is chock-full of outstanding tips and information that you need to monitor your telephone bill -- whether you are a small single user or a large corporation with a major investment in your telecommunications services.
Telecom Audit does an excellent job of explaining what you need to know, from fraud and tariff charges to state and local taxes. For example, Chapter 2 gives a brief history to familiarize you with the legacy of the telecom carriers. Chapters 3 and 4 focus on introducing true audit principles for a local telephone bill. Chapter 5 is dedicated to optimizing your agreements and relationships with your local carriers. Mastel introduces the long-distance carriers in Chapter 6 and explores the unique billing issues and discrepancies they present. The author then looks at toll-free services in Chapter 7 and reviews contract optimization techniques for long-distance carriers in Chapter 8. Chapter 9 tackles the wireless services. Chapter 10 addresses the tax structure that has grown up around your telephone bill, including some of the ways in which telecom taxes are disputed and how you, the consumer, lose. Chapters 11 and 12 are technology chapters, focusing on new-versus-old technologies, how to compare them, and what to expect in terms of cost. Chapter 13 shows you how to conduct a feasibility study to determine the need for a technology upgrade. Chapter 14 takes you through the pitfalls of international billing, and finally, Chapter 15 sums up Mastel's work and addresses issues around implementation.
Looking for ways to tighten your belt in a less-than-superlative economy has become a way of life. And, if you are responsible for paying for telecommunications services, this book will help you eke out savings that will make bosses breathe a little easier. John Vacca
John Vacca, the former computer security official (CSO) for NASA's space station program (Freedom), has written 38 books about advanced storage, computer security, and aerospace technology.