Telecom Convergence, 2/E

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Overview

Here is a profit-making blueprint for advancement in the convergence marketplace and the first book to address all of the issues that telecom providers—and customers—must confront to meet customer challenges. The book covers all aspects of telecommunications convergence,including not only the technologies themselves but the management,marketing,and business aspects of the telecommunications industry.

This new edition,featuring nearly 200 pages of revised material,details the toll convergence has taken on the industry,how the fleetest companies are responding to it,and presents a best practices guide to staying afloat. Delivering the right service,at the right time,regardless of the underlying technology has never been easier!

* Top Ten industry bestseller

* Provides a blueprint for surviving in the difficult,converged market

* Shows how smart companies are thriving

* Website provides monthly updates

HOW TO BRIDGE THE GAP BETWEEN TECHNOLOGY AND SERVICES

FEATURING ITS OWN REGULARLY UPDATED WEBSITE,TELECOM CONVERGENCE IS THE ONLY SURVIVAL MANUAL YOU NEED FOR THE BRAVE NEW WORLD OF TELECOM

In this new edition of Telecommunications Convergence,globally recognized telecom guru Steven Shepard gives you a life raft for the whirlpool of today's tech market. With the keen analytical skills and deep knowledge of the industry that have earned him marquee status at telecom conferences around the world,Shepard breaks down the key questions you must answer for your own company and career.

Steven Shepard predicted the current overcapacity,convergence shakeout,and downturn in telecom. Now,in this second edition,he givesyou nearly 300 new pages of solutions that work—an almost entirely new book. With this information you and your company can survive—and even thrive—in the challenging environment he forecast.

If you're serious about telecom,you need Shepard's technology,service,and management answers to the most critical questions you face:

* What survival strategies will work for my company?
* How do I build a company-sparing blueprint?
* Can management and network hierarchy changes improve the outcome?
* Capability: build or buy?
* What are the smart companies doing right now?
* And most important of all—what's next?

Product Details

ISBN-13: 9780071387859
Publisher: McGraw-Hill Professional Publishing
Publication date: 2/19/2002
Series: Crash Course Series
Edition description: 2ND
Edition number: 2
Pages: 420
Product dimensions: 0.93 (w) x 6.00 (h) x 9.00 (d)

	Acknowledgments
	Foreword
	Preface
	Introduction	1
Pt. 1	The Technologies	13
	The Internet's Influence Is Far from Over	13
	The Software Industry Will Take on a More Critical Role as the Players Evolve	17
	Optical Technology Will Be the Next Big Techno-hero - Again	18
	The Functional Migration from the Core of the Network to the Edge is Underway	18
	In Spite of the Hype, 3G Wireless Doesn't Cut It	19
	Mobile Appliances Will Become a Significant Marketplace	20
	The Computer and Peripheral Device Industry Segment Will Evolve in Strange and Wonderful Ways	20
	The Metro Environment Will Become a Powerful Marketplace in the Next Three to Five Years	21
	The Semiconductor Industry's Influence Will Grow Substantially and Products Will Become More Application Specific	22
	Network Management (NM) Will Take on an Increasingly Important Role	23
	Convergence: the Technologies	23
	Access Technologies	26
	Traditional Access Technologies	33
	Marketplace Realities	37
	56-Kbps Modems	38
	Just Out: V.92	40
	ISDN	41
	The Technology	42
	The Basic Rate Interface (BRI)	43
	AO/DI	44
	The Primary Rate Interface (PRI)	45
	PBX Applications	47
	Videoconferencing	49
	Automatic Call Distribution (ACD)	49
	In Support of the Remote-Agent	50
	T-Carrier and Voice Digitization	51
	The Nature of Voice	52
	Voice Digitization	58
	Alternative Digitization Techniques	62
	Adaptive Differential Pulse Code Modulation (ADPCM)	63
	Continuously Variable Slope Delta (CVSD)	63
	Linear Predictive Coding (LPC)	64
	Digital Speech Interpolation (DSI)	65
	Framing and Formatting in T-1	67
	Cable-Based Access Technologies	72
	The Broadband Balkans	72
	The Cable Network	73
	Next-Generation Cable Systems	75
	Hybrid Fiber Coax Systems (HFC)	77
	Cable Modems	78
	Data over Cable Standards	81
	Digital Subscriber Line (DSL)	82
	ADSL Modulation Techniques	84
	Crosstalk Issues	84
	DMT	85
	CAP	86
	DSL Services	86
	ADSL	88
	A Word about the DSLAM	90
	High Bit Rate Digital Subscriber Line (HDSL)	91
	G.Lite	93
	SHDSL	95
	DSL Market Issues	95
	Provider Challenges	99
	Solutions	103
	Preventative Network Architecture Issues	104
	Loop Length	106
	Crosstalk and Background Noise	107
	Down the Road	107
	DSL Summary	108
	Wireless Access Technologies	109
	Fixed Wireless Technologies	112
	The Special Case of Premises Access	123
	Contention-based LANs	123
	Distributed Polling LANs	126
	Wireless Ethernet: 802.11	128
	The Home Phoneline Networking Alliance (HomePNA)	129
	Bluetooth	130
	WAP	131
	The Mobile Appliance	131
	Access Technologies Summary	132
	Transport Technologies	134
	Clouds	137
	The Evolution of Transport	139
	Point-to-Point Architectures	139
	High-Bandwidth Wireless Services	140
	High-Bandwidth Wired Services	141
	Optical Systems	141
	Optical Fiber Types	146
	SONET	148
	Other SONET Advantages	150
	SONET Architectures	151
	WDM	151
	How it Works	154
	Fiber Transmission Issues and Concerns	155
	A Word about Optical Switching	157
	Other Switching Solutions	159
	SONET versus DWDM: a Technology Battle	159
	Point-to-Point Technologies Summary	161
	Switched Technologies	162
	Circuit Switching	163
	Packet Switching	164
	Connectionless Packet-Switched Service	166
	Connection-Oriented Packet-Switched Service	167
	Fast Packet Services	168
	Frame Relay	170
	Service Granularity in Frame Relay	173
	Congestion Control in Frame Relay	173
	Frame Relay Summary	175
	ATM	175
	So: Why ATM?	179
	The ATM Market	183
	Alternatives to ATM	183
	ATM Summary	185
	IP	185
	Why IP?	189
	Making it Happen	190
	IP/ATM Integration	191
Pt. 2	Company Convergence	197
	The Players in the Game Will Continue to Evolve	199
	A New Regulatory Environment Is Needed and Will Be created	200
	Solutions	202
	E-Commerce and E-Business Will Strengthen and Mature	204
	E-Commerce	204
	Why E-Commerce?	205
	From E-Commerce to E-Business	206
	Corporate Evolution	209
	The Importance of Corporate Knowledge	213
	Data Mining	217
	An Aside: The SLA	225
	Supply-Chain Issues	226
	ERP in the Telecomm Space	227
	Customer Relationship Management (CRM)	229
	Putting It All Together	230
	The Birth of the Virtual Community	232
	Company Classifications	234
	The ILECs	241
	The CLECs	242
	The IECs	244
	The ISPs and Portals	245
	The Application Service Providers (ASPs)	245
	The Managed Service Providers (MSPs)	246
	The Cable providers	248
	The Equipment Manufacturers	248
	Everybody Else	248
	And the Point Is ... ?	249
	Company Convergence: Lucent Technologies	250
	Company Convergence: Cisco	255
	Company Convergence: AOL	258
	The Special Case of the ILECs	263
	The Missing Link	265
	The Virtual Corporation: Supporting Technologies	267
	Enabling the Virtual Private Network (VPN)	267
	The Evolving Computer	272
	Storage Area Networks (SANs)	274
	The Need for Mobility	276
	Thinning the Computer Herd	276
Pt. 3	Services Convergence	279
	Services Convergence	280
	Storage Area Networks (SANs) Will Become Increasingly Important	281
	The Services	281
	Viewing the Network: inside Out or Outside In?	284
	The Evolution of IP Telephony	287
	Emerging QoS Protocols	294
	Service and Protocol Interoperability	297
	Signaling in VoIP Environments	305
	IP Telephony Summary	311
	VoIP Implementation Summary	312
	Network Management for QoS	314
	Implementing IP Services	316
	Carrier-Class IP Voice	317
	Internet Telephony Service Providers (ITSPs) and Private Corporate Gateways	319
	Clearinghouse Services	320
	IP-Enabled Call Centers	321
	Integrating the PBX	322
	Billing as a Critical Service	324
Pt. 4	Redefining the Service Provider	327
	Beginnings	327
	Moving Forward	336
	Conclusion	339
	Common Industry Acronyms	343
	Index	371

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Anonymous

Posted June 16, 2004

Rambling, but good single perspective

The author comes across with an elitist attitude, which instead of informing, includes many absolutes for which he presents his opinion as Caesars law to be followed without question. I found it difficult reading in that respect as I wanted to fire back on many occasions that there are many ways to skin a cat. The author also was allowed to ramble in directions not applicable to the subject matter by the editorial process of the publisher. Be warned, if you are looking for a concise read, this is not.
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Telecom Convergence, 2/E / Edition 2