Telecom Convergence, 2/E / Edition 2

Paperback (Print)
Buy New
Buy New from
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
(Save 94%)
Other sellers (Paperback)
  • All (10) from $1.99   
  • New (6) from $25.22   
  • Used (4) from $1.99   


Here is a profit-making blueprint for advancement in the convergence marketplace and the first book to address all of the issues that telecom providers—and customers—must confront to meet customer challenges. The book covers all aspects of telecommunications convergence,including not only the technologies themselves but the management,marketing,and business aspects of the telecommunications industry.

This new edition,featuring nearly 200 pages of revised material,details the toll convergence has taken on the industry,how the fleetest companies are responding to it,and presents a best practices guide to staying afloat. Delivering the right service,at the right time,regardless of the underlying technology has never been easier!

* Top Ten industry bestseller

* Provides a blueprint for surviving in the difficult,converged market

* Shows how smart companies are thriving

* Website provides monthly updates



In this new edition of Telecommunications Convergence,globally recognized telecom guru Steven Shepard gives you a life raft for the whirlpool of today's tech market. With the keen analytical skills and deep knowledge of the industry that have earned him marquee status at telecom conferences around the world,Shepard breaks down the key questions you must answer for your own company and career.

Steven Shepard predicted the current overcapacity,convergence shakeout,and downturn in telecom. Now,in this second edition,he givesyou nearly 300 new pages of solutions that work—an almost entirely new book. With this information you and your company can survive—and even thrive—in the challenging environment he forecast.

If you're serious about telecom,you need Shepard's technology,service,and management answers to the most critical questions you face:

* What survival strategies will work for my company?
* How do I build a company-sparing blueprint?
* Can management and network hierarchy changes improve the outcome?
* Capability: build or buy?
* What are the smart companies doing right now?
* And most important of all—what's next?

Read More Show Less

Product Details

  • ISBN-13: 9780071387859
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 2/19/2002
  • Series: Crash Course Series
  • Edition description: 2ND
  • Edition number: 2
  • Pages: 420
  • Product dimensions: 0.93 (w) x 6.00 (h) x 9.00 (d)

Table of Contents

Introduction 1
Pt. 1 The Technologies 13
The Internet's Influence Is Far from Over 13
The Software Industry Will Take on a More Critical Role as the Players Evolve 17
Optical Technology Will Be the Next Big Techno-hero - Again 18
The Functional Migration from the Core of the Network to the Edge is Underway 18
In Spite of the Hype, 3G Wireless Doesn't Cut It 19
Mobile Appliances Will Become a Significant Marketplace 20
The Computer and Peripheral Device Industry Segment Will Evolve in Strange and Wonderful Ways 20
The Metro Environment Will Become a Powerful Marketplace in the Next Three to Five Years 21
The Semiconductor Industry's Influence Will Grow Substantially and Products Will Become More Application Specific 22
Network Management (NM) Will Take on an Increasingly Important Role 23
Convergence: the Technologies 23
Access Technologies 26
Traditional Access Technologies 33
Marketplace Realities 37
56-Kbps Modems 38
Just Out: V.92 40
The Technology 42
The Basic Rate Interface (BRI) 43
AO/DI 44
The Primary Rate Interface (PRI) 45
PBX Applications 47
Videoconferencing 49
Automatic Call Distribution (ACD) 49
In Support of the Remote-Agent 50
T-Carrier and Voice Digitization 51
The Nature of Voice 52
Voice Digitization 58
Alternative Digitization Techniques 62
Adaptive Differential Pulse Code Modulation (ADPCM) 63
Continuously Variable Slope Delta (CVSD) 63
Linear Predictive Coding (LPC) 64
Digital Speech Interpolation (DSI) 65
Framing and Formatting in T-1 67
Cable-Based Access Technologies 72
The Broadband Balkans 72
The Cable Network 73
Next-Generation Cable Systems 75
Hybrid Fiber Coax Systems (HFC) 77
Cable Modems 78
Data over Cable Standards 81
Digital Subscriber Line (DSL) 82
ADSL Modulation Techniques 84
Crosstalk Issues 84
DMT 85
CAP 86
DSL Services 86
A Word about the DSLAM 90
High Bit Rate Digital Subscriber Line (HDSL) 91
G.Lite 93
DSL Market Issues 95
Provider Challenges 99
Solutions 103
Preventative Network Architecture Issues 104
Loop Length 106
Crosstalk and Background Noise 107
Down the Road 107
DSL Summary 108
Wireless Access Technologies 109
Fixed Wireless Technologies 112
The Special Case of Premises Access 123
Contention-based LANs 123
Distributed Polling LANs 126
Wireless Ethernet: 802.11 128
The Home Phoneline Networking Alliance (HomePNA) 129
Bluetooth 130
WAP 131
The Mobile Appliance 131
Access Technologies Summary 132
Transport Technologies 134
Clouds 137
The Evolution of Transport 139
Point-to-Point Architectures 139
High-Bandwidth Wireless Services 140
High-Bandwidth Wired Services 141
Optical Systems 141
Optical Fiber Types 146
Other SONET Advantages 150
SONET Architectures 151
WDM 151
How it Works 154
Fiber Transmission Issues and Concerns 155
A Word about Optical Switching 157
Other Switching Solutions 159
SONET versus DWDM: a Technology Battle 159
Point-to-Point Technologies Summary 161
Switched Technologies 162
Circuit Switching 163
Packet Switching 164
Connectionless Packet-Switched Service 166
Connection-Oriented Packet-Switched Service 167
Fast Packet Services 168
Frame Relay 170
Service Granularity in Frame Relay 173
Congestion Control in Frame Relay 173
Frame Relay Summary 175
ATM 175
So: Why ATM? 179
The ATM Market 183
Alternatives to ATM 183
ATM Summary 185
IP 185
Why IP? 189
Making it Happen 190
IP/ATM Integration 191
Pt. 2 Company Convergence 197
The Players in the Game Will Continue to Evolve 199
A New Regulatory Environment Is Needed and Will Be created 200
Solutions 202
E-Commerce and E-Business Will Strengthen and Mature 204
E-Commerce 204
Why E-Commerce? 205
From E-Commerce to E-Business 206
Corporate Evolution 209
The Importance of Corporate Knowledge 213
Data Mining 217
An Aside: The SLA 225
Supply-Chain Issues 226
ERP in the Telecomm Space 227
Customer Relationship Management (CRM) 229
Putting It All Together 230
The Birth of the Virtual Community 232
Company Classifications 234
The ILECs 241
The CLECs 242
The IECs 244
The ISPs and Portals 245
The Application Service Providers (ASPs) 245
The Managed Service Providers (MSPs) 246
The Cable providers 248
The Equipment Manufacturers 248
Everybody Else 248
And the Point Is ... ? 249
Company Convergence: Lucent Technologies 250
Company Convergence: Cisco 255
Company Convergence: AOL 258
The Special Case of the ILECs 263
The Missing Link 265
The Virtual Corporation: Supporting Technologies 267
Enabling the Virtual Private Network (VPN) 267
The Evolving Computer 272
Storage Area Networks (SANs) 274
The Need for Mobility 276
Thinning the Computer Herd 276
Pt. 3 Services Convergence 279
Services Convergence 280
Storage Area Networks (SANs) Will Become Increasingly Important 281
The Services 281
Viewing the Network: inside Out or Outside In? 284
The Evolution of IP Telephony 287
Emerging QoS Protocols 294
Service and Protocol Interoperability 297
Signaling in VoIP Environments 305
IP Telephony Summary 311
VoIP Implementation Summary 312
Network Management for QoS 314
Implementing IP Services 316
Carrier-Class IP Voice 317
Internet Telephony Service Providers (ITSPs) and Private Corporate Gateways 319
Clearinghouse Services 320
IP-Enabled Call Centers 321
Integrating the PBX 322
Billing as a Critical Service 324
Pt. 4 Redefining the Service Provider 327
Beginnings 327
Moving Forward 336
Conclusion 339
Common Industry Acronyms 343
Index 371
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted June 16, 2004

    Rambling, but good single perspective

    The author comes across with an elitist attitude, which instead of informing, includes many absolutes for which he presents his opinion as Caesars law to be followed without question. I found it difficult reading in that respect as I wanted to fire back on many occasions that there are many ways to skin a cat. The author also was allowed to ramble in directions not applicable to the subject matter by the editorial process of the publisher. Be warned, if you are looking for a concise read, this is not.

    Was this review helpful? Yes  No   Report this review
Sort by: Showing 1 Customer Reviews

If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)