Telecom Convergence, 2/E

by Steven Shepard

Overview

This volume examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created.

Product Details

ISBN-13:	9780071387859
Publisher:	McGraw-Hill Professional Publishing
Publication date:	02/19/2002
Series:	McGraw-Hill Telecom Portable Consultant
Edition description:	2nd ed.
Pages:	420
Product dimensions:	6.08(w) x 9.06(h) x 1.09(d)

Table of Contents

AcknowledgmentsForeword Preface INTRODUCTION Beginnings: What Do We Know? So, Why Did the Crash Occur? Evolution Aftermath The Pivot Point: Customer Value and How to Measure It So, What's the Answer? PART ONE: THE TECHNOLOGIES Introduction The Internet's Influence Is Far from Over The Software Industry Will Take on a More Critical Role as the Players Evolve Optical Technology Will Be the Next Big Techno-hero—Again The Functional Migration from the Core of the Network to the Edge is Underway In Spite of the Hype, 3G Wireless Doesn't Cut It Mobile Appliances Will Become a Significant Marketplace The Computer and Pheripheral Device Industry Segment Will Evolve in Strange and Wonderful Ways The Metro Environment Will Become a Powerful Marketplace in the Next Three to Five Years The Semiconductor Industry's Influence Will Grow Substantially and Products Will Become More Application Specific Network Management (NM) Will Take on an Increasingly Important Role (and more...)