Telecommunication Skills: 10-Hour Series (with CD-ROM) / Edition 1

Telecommunication Skills: 10-Hour Series (with CD-ROM) / Edition 1

by Roberta Moore
     
 

ISBN-10: 0538726520

ISBN-13: 9780538726528

Pub. Date: 01/16/2003

Publisher: Cengage Learning

Office workers have many options for communicating with customers and clients, interacting with co-workers, and performing a variety of other work tasks. Today, all of these involve the use of telecommunications technology, This text will provide the necessary skills for using telecommunications equipment, proacticing telecommunications etiquette, and using the

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Overview

Office workers have many options for communicating with customers and clients, interacting with co-workers, and performing a variety of other work tasks. Today, all of these involve the use of telecommunications technology, This text will provide the necessary skills for using telecommunications equipment, proacticing telecommunications etiquette, and using the technology to solve business communication problems.

Product Details

ISBN-13:
9780538726528
Publisher:
Cengage Learning
Publication date:
01/16/2003
Series:
10 Hour Ser.
Edition description:
New Edition
Pages:
112
Product dimensions:
8.30(w) x 10.70(h) x 0.20(d)

Table of Contents

1. Telecommunications: A Connected World 2. Telecommunications: Technology and Tools 3. How Telecommunications Works 4. How Networks Work 5. Networks, People and Information 6. Privacy and Security Issues 7. Telcommunications in Business 8. Telecommunications and Teamwork 9. Telecommunications and Customer Service 10. Careers in Telecommunications 11. Review Questions

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