Telecommunications Expense Management: How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates / Edition 1

by Michael Brosnan, John Messina

Overview

This straightforward book will provide you with the insight necessary to save your organization revenue through the processes of bill auditing, expense reduction, and savvy contract negotiations. Information technology professionals will find the authors'suggestions useful, and yet uncomplicated to implement. After you have used their suggestions to identify possible errors or optimization opportunities, the book details what'steps need to be taken to secure the associated recoveries or service changes, including contact and phone numbers. In addition, their contract negotiation tips could save your organization dollars up front by providing information you need at the bargaining table. This important tool is a must-have for all information technology professionals. ;

Product Details

ISBN-13:	9781578200320
Publisher:	Taylor & Francis
Publication date:	01/01/2000
Pages:	304
Product dimensions:	6.00(w) x 9.00(h) x (d)

About the Author

Michael Brosnan and John Messina are telecom consultants and also the authors of The Telecom Professionals Complete Guide to the Internet.
Michael Brosnan and John Messina are telecom consultants and also the authors of The Telecom Professionals Complete Guide to the Internet.

Table of Contents

Introduction 1 Understanding Your Local Telephone Bill 2 The Customer Service Record (CSR) Switched and Dedicated Services 3 Carrier Access Billing System “CABS”4 How to Identify Billing Errors and Obtain Refunds5 Optimizing Your Network6 Long Distance Bill Auditing 7 Secrets of Contract Negotiation 8 Utilizing the Power of the Internet to Audit Your Bills 9 Processing and Validating Technology Invoices 10 Call Accounting, Phone System Security, Toll Fraud and Toll Abuse