Telecommunications Management by Nolan Vincent Jones | 9781589396197 | Hardcover | Barnes & Noble
Telecommunications Management

Telecommunications Management

by Nolan Vincent Jones
     
 

ISBN-10: 1589396197

ISBN-13: 9781589396197

Pub. Date: 06/08/2004

Publisher: Virtualbookworm.com

In today's highly competitive technology-influenced telecommunications industry, customers are accustomed to a higher level of personal service and personalized product and service offerings. To meet that higher standard, companies need to learn and anticipate a customers needs in great detail and be able to respond quickly. This book provides business strategies for

Overview

In today's highly competitive technology-influenced telecommunications industry, customers are accustomed to a higher level of personal service and personalized product and service offerings. To meet that higher standard, companies need to learn and anticipate a customers needs in great detail and be able to respond quickly. This book provides business strategies for providers to effectively manage their business processes while evolving their information systems architectures to support the needs of the consumer. It provides the background necessary to understand telecommunication principles, manage the business, the staff, and the technology. This book takes a profound look at the telecommunication industries history, its business processes and the latest technologies driving the industry. This is an ideal textbook for introducing students to all facets of the telecommunications field as well as a great desktop reference for experienced professionals working in the industry. It addresses core business areas such as customer care and billing. It addresses management of product offers across affiliates and the processes which need to be in place to support integration of different business system architectures. Your company can use the information in this book to guide marketing, sales, and customer service activities that identify, attract and keep profitable customers.

Product Details

ISBN-13:
9781589396197
Publisher:
Virtualbookworm.com
Publication date:
06/08/2004
Edition description:
New Edition
Pages:
304
Product dimensions:
5.50(w) x 8.50(h) x 0.81(d)

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