Telecommuting: Managing Off-Site Staff for Small Business

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Managing Off-Site Staff For Small Business. Does your business need more employees, but you don't have the office space to accommodate them? Does someone on your staff want to work from home? Do you want to promote a flexible work environment but fear losing profits? Telecommuting may be the answer. It can help you manage distance workers with confidence, set up an effective training and evaluation program, and provide flexibility while keeping your business on track. The book includes: Determining whether ...

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Overview

Managing Off-Site Staff For Small Business. Does your business need more employees, but you don't have the office space to accommodate them? Does someone on your staff want to work from home? Do you want to promote a flexible work environment but fear losing profits? Telecommuting may be the answer. It can help you manage distance workers with confidence, set up an effective training and evaluation program, and provide flexibility while keeping your business on track. The book includes: Determining whether telecommuting is right for your company Assessing current and new telework candidates Training telemanagers and teleworkers Helping on-site staff to cope Communicating effectively Setting up the home office Measuring the success of your program Taking care of the legal details

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Product Details

  • ISBN-13: 9781551803081
  • Publisher: Self-Counsel Press, Inc.
  • Publication date: 9/28/2004
  • Series: Business Series
  • Pages: 216
  • Product dimensions: 8.20 (w) x 9.80 (h) x 0.49 (d)

Meet the Author

Lin Grensing-Pophal, SPHR, writes business and employee management articles for general and trade publications and is the author of five books previously published by Self-Counsel Press.

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Table of Contents

Foreword xi
Introduction xv
1 Telecommuting: What It Is and Why You Need to Know 1
Executive Summary 3
1. The Origins of Telecommuting 5
2. The Terminology of Telecommuting 7
3. The Trend Toward Telecommuting 9
4. The Growth of Telecommuting 11
5. Myths and Misconceptions 14
6. The Drawbacks and Challenges 16
6.1 For employers 16
6.2 For employees 19
7. The Benefits and Rewards 20
7.1 For employers 20
7.2 For employees 22
8. Case Study 24
2 Getting Started 27
Executive Summary 29
1. Which Jobs Are Best for Telework? 31
2. Is Your Business Ready for Telework? 36
3. Handling Resistance from Managers and Employees 37
4. What Resources are Required? 39
4.1 Office equipment and tools 40
4.2 Safety considerations 41
5. The Characteristics of a Successful Program 48
6. Case Study 48
3 Policies and Procedures 53
Executive Summary 55
1. Policy Considerations 57
1.1 Work hours 58
1.2 Work assignments 58
1.3 Evaluation 58
1.4 Salary and benefits 58
1.5 Overtime 60
1.6 Equipment 60
2. Documenting Your Policies and Procedures 60
2.1 Policy statement 60
2.2 Selection criteria 61
2.3 Expectations/responsibilities of telecommuters 62
2.4 Work schedules 62
2.5 Equipment and supplies 63
2.6 Insurance 64
2.7 Employer's right to inspect workplace 64
2.8 Privacy and confidentiality 64
2.9 Performance measurement 65
2.10 Company policies 65
2.11 Termination of the agreement 65
2.12 Employment-at-will disclaimer 65
3. Case Study 66
4 Hiring Existing Staff As Telecommuters 67
Executive Summary 69
1. Telecommuting Is Not for Everyone 72
2. Selection Criteria 73
3. Assessing Telework Candidates 74
4. Traits of Successful Teleworkers 78
5. Perils and Pitfalls 78
5.1 It just doesn't work 78
5.2 It's not fair! 81
5.3 My manager won't let me! 81
6. Case Study 82
5 Recruiting Telecommuters 85
Executive Summary 87
1. The Internet As a Recruiting Tool 90
1.1 Online recruiting sites 91
1.2 Effective online recruiting 94
1.3 Using your own Web site 98
2. Other Sources of Applicants 98
3. Steps in the Hiring Process 99
3.1 Position requirements 100
3.2 Selection criteria 103
3.3 Interviewing telecommuting candidates 104
3.4 References 105
4. Perils and Pitfalls 106
5. Case Study 107
6 Training Telecommuters and Their Managers 109
Executive Summary 111
1. Telecommuter Training 114
1.1 Characteristics of telecommuter training programs 114
1.2 A structure for telecommuter training 115
1.3 Making it real 117
2. Supervisor/Manager Training 118
2.1 An unnerving transition for managers 118
2.2 A structure for supervisory training 119
2.3 Supervisor's checklist 121
3. Team Training 121
4. Training the Rest of the Staff 123
5. After Training 123
6. Tips for Starting Telecommuters 124
7. Case Study 1 125
8. Case Study 2 127
7 Managing Telecommuters 129
Executive Summary 131
1. The Truth about Managing Telecommuters 133
2. Traits of Successful Telecommuter Managers 134
3. Setting Objectives 136
3.1 Establishing job standards 137
3.2 Establishing goals 139
4. Providing Feedback 141
5. Communication 142
5.1 The technology of communication 143
6. Maintaining Involvement 145
7. Motivating Telecommuters 147
8. If the Relationship Doesn't Work 148
9. Additional Tips for Managers of Telecommuters 150
10. Case Study 154
8 Program Outcomes 157
Executive Summary 159
1. Measuring Program Outcomes 161
2. Why Telecommuting Programs Fail 162
3. Case Study 165
Appendixes
1. Telecommuting proposal 169
2. Telecommuting policy 171
3. Telecommuter's agreement 181
4. Telecommuting agreement 183
5. Telecommuting resources 187
Checklists
1. Furniture, equipment, and supplies 42
2. Telecommuting safety 43
3. Supervisor's checklist for telecommuters 122
Samples
1. Prescription for implementing telework 49
2. Common traits of successful telecommuters 79
3. University of Michigan telecommuting guidelines 80
4. Teleworking issues 151
5. Managing telecommuters: Tips for supervisors 153
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