Telephone Communication in the Information Age / Edition 1

Telephone Communication in the Information Age / Edition 1

by Roberta Mantus
     
 

ISBN-10: 0538715146

ISBN-13: 9780538715140

Pub. Date: 10/15/1995

Publisher: Cengage Learning

This invaluable,practical reference provides useful tips to anyone who deals with the business world through the phone.

Overview

This invaluable,practical reference provides useful tips to anyone who deals with the business world through the phone.

Product Details

ISBN-13:
9780538715140
Publisher:
Cengage Learning
Publication date:
10/15/1995
Edition description:
New Edition
Pages:
168
Product dimensions:
8.30(w) x 10.74(h) x 0.39(d)

Table of Contents

Chapter 1: Telecommunications in Business.Chapter 2: Communications Systems and Equipment.Chapter 3: Basic Telephone Communications Skills.Chapter 4: Receiving and Making Calls.Chapter 5: Professional Telephone Management.Chapter 6: International Telephone Communications.Chapter 7: Telemarketing.Chapter 8: Customer Service.Appendix A: Area Codes for Major Cities in the United States and Territories.Appendix B: International Calling Codes for Countries and Major Cities.Appendix C: Teh 24-hour clock

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