Telephone Courtesy Customer Service, Fourth Edition: Be Your Company's Lifeline to Customers

Telephone Courtesy Customer Service, Fourth Edition: Be Your Company's Lifeline to Customers

by Lloyd Finch
     
 

We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important

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Overview

We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical to quality customer service. Learn how to represent your company and satisfy the needs of customers at the same time through effective use of this important business tool.

Telephone Courtesy & Customer Service begins with basic information about phones and the important role they play in the customer experience, and then you'll learn how to:

Ensure the tone of your voice matches your message

Become an effective listener

Manage messages and follow-up with ease

Leverage technology to enhance customer service

Product Details

ISBN-13:
9781426018541
Publisher:
Axzo Press
Publication date:
12/16/2009
Pages:
114
Product dimensions:
7.80(w) x 9.80(h) x 0.40(d)

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