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Telephone Medicine: Triage and Training for Primary Care / Edition 2
     

Telephone Medicine: Triage and Training for Primary Care / Edition 2

by F.A. Davis Company
 

ISBN-10: 0803604351

ISBN-13: 9780803604353

Pub. Date: 03/28/2001

Publisher: F. A. Davis Company

The first link in the chain of communication between patient and primary care provider is the telephone. No matter which side of the phone you are on healthcare provider or patient Telephone Medicine: Triage and Training for Primary Care offers you valuable information on adult and pediatric symptoms that require medical attention.

This totally updated,

Overview

The first link in the chain of communication between patient and primary care provider is the telephone. No matter which side of the phone you are on healthcare provider or patient Telephone Medicine: Triage and Training for Primary Care offers you valuable information on adult and pediatric symptoms that require medical attention.

This totally updated, practical handbook will be invaluable to you, especially if you are a:

Triage nurse, Nurse practitioner, Physician assistant, Resident, Medical student, Internist, Pediatrician, Family physician, Medical assistant, Parent, Teacher, Childcare worker

As a healthcare provider, do you know what to do first when a patient calls? You'll get facts on:

  • Organizing the telephone system to support the practice
  • Prioritizing when an appointment is needed -- using time-tested protocols for the most common calls encountered in a primary care practice
  • Satisfying patients on the telephone and creating a postivie image for the practice

If you or someone in your family needs medical attention, do you know what to tell your healthcare provider? You'll get facts on:

  • Assessing an injury or illness and deciding whether to seek medical attention
  • Watching for changes in symptoms
  • Treating injuries and illness at home, when appropriate

KEY FEATURES

  • Uses Telephone Decision Guidelines, a rapid reference of questions for assessing the urgency of most common telephone calls
  • Written at an appropriate level for the medical office assistant and organized by complaint
  • Chapters on individual complaints cover adults and children and provide staff with essential background information and a list of the questions to ask in order to determine the urgency of the patient's condition; covers 19 pediatric symptoms and 33 adult symptoms
  • Includes sample cases to train and evaluate personnel
  • Offers guidance on risk management for physician and staff

Product Details

ISBN-13:
9780803604353
Publisher:
F. A. Davis Company
Publication date:
03/28/2001
Edition description:
REV
Pages:
279
Product dimensions:
7.06(w) x 9.99(h) x 0.47(d)

Table of Contents

SECTION 1: The Telephone in the Primary Health Care Practice
1. The Role of the Telephone in Medical Care-An Overview
2. Organizing an Office Telephone Care System
3. Medicolegal Issues in Telephone Medicine
SECTION 2: Telephone Skills in Primary Health Care
4.  The Art of Telephone Medicine
5. The Medical History
6. Prescribing Medication over the Telephone
7. How to Use the Triage Chapters of this Book
SECTION 3: Telephone Triage: Symptoms in Children
8. Abdominal Pain
9. Animal Bites
10. Asthma
11. Burns and Sunburn
12. Colds
13. Constipation
14. Croup
15. Diarrhea
16. Earache
17. Eye Infection and Inflammation
18. Fever
19. Headache
20. Head Injury
21. Insect Bites and Stings
22. Nosebleed
23. Poisoning
24. Rashes
25. Sore Throat
26. Strains and Sprains
27. Urinary Burning and Frequency
28. Vomiting
29. Wounds
SECTION 4: Telephone Triage: Symptoms in Adults
30. Abdominal Pain
31. Allergic Reactions and Anaphylaxis
32. Back Pain
33. Breast Pain in Nursing Mothers
34. Burns
35. Chest Pain
36. Colds and Flu
37. Constipation
38. Cough
39. Diarrhea
40. Ear Pain
41. Eye Pain and Foreign Bodies
42. Fainting
43. Fever
44. Frostbite
45. Headache
46. Head Injury
47. Menstrual Cycle Problems: Amenorrhea and Oligomenorrhea
48. Menstrual Pain
49. Neck Pain
50. Nosebleed
51. Rashes and Infections
52. Shortness of Breath
53. Sore Throat
54. Strains and Sprains
55. Sunburn
56. Urinary Tract Infections
57. Vaginal Bleeding
58. Vaginal Discharge
59. Visual Disturbance
60. Vomiting and Nausea
61. Wheezing
62. Wounds
SECTION 5: Training and Evaluating Telephone Staff
63. A Four-Step Approach to Improving Telephone Service
64. Case Studies for Role Playing Appendices: A Patient's Guide to Effective Use of the Telephone Suggestions for Further Study

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