Telephone Survey Methodology / Edition 1

Telephone Survey Methodology / Edition 1

by Robert M. Groves, Paul P. Biemer, Lars E. Lyberg, James T. Massey
     
 

"Telephone Survey Methodology provides essential background on both the shortcomings and advantages of telephone interviewing as well as collecting most of the latest developments in telephone interviewing research. It is highly recommended to all who are interested or involved in telephone surveys."-Journal of Official Statistics

Telephone Survey Methodology

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Overview

"Telephone Survey Methodology provides essential background on both the shortcomings and advantages of telephone interviewing as well as collecting most of the latest developments in telephone interviewing research. It is highly recommended to all who are interested or involved in telephone surveys."-Journal of Official Statistics

Telephone Survey Methodology presents developments in telephone survey techniques from around the world. An international group of survey experts provides a comprehensive review of the state of the art. They describe work in commercial settings, academic research, and governmental statistical agencies-including results from the United States, several European countries, and Australia. There are reports on trends in coverage of U.S. household populations; on effects due to mode of data collection; and on the state of the art in technology. Important aspects of each method are covered: choice of target population, sample design, questionnaire construction, interviewing techniques, measurement error issues, and nonresponse characteristics. In-depth reviews of the literature in telephone survey methodology are presented. There are also sections on administrative issues and the use of Computer Assisted Telephone Interviewing (CATI).

Applied statisticians and social scientists involved with surveys will find Telephone Survey Methodology invaluable. Much of the information presented here was previously available only in journal articles and unpublished technical reports. A full bibliography of the telephone survey methodology literature is included, assembled from references throughout the world.

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Product Details

ISBN-13:
9780471209560
Publisher:
Wiley
Publication date:
10/03/2001
Series:
Wiley Series in Survey Methodology Series, #328
Edition description:
New Edition
Pages:
608
Product dimensions:
6.16(w) x 9.06(h) x 1.07(d)

Table of Contents

Sect. ACoverage of the Household Population by Telephones
1An Overview of Telephone Coverage3
2International Comparisons of Telephone Coverage9
3Trends in United States Telephone Coverage Across Time and Subgroups25
4Within-Household Coverage in RDD Surveys51
Sect. BSampling for Telephone Surveys
5Telephone Sampling Methods in the United States73
6Implementing the Mitofsky-Waksberg Sampling Design with Accelerated Sequential Replacement99
7Cutoff Rules for Secondary Calling in a Random Digit Dialing Survey113
8Minimum Cost Sample Allocation for Mitofsky-Waksberg Random Digit Dialing127
9Weighting Adjustments for Random Digit Dialed Surveys143
10Stratification of Prefix Areas for Sampling Rare Populations161
11Sampling Variance and Nonresponse Rates in Dual Frame, Mixed Mode Surveys175
Sect. CNonresponse in Telephone Surveys
12An Overview of Nonresponse Issues in Telephone Surveys191
13Nonresponse: The UK Experience213
14Nonresponse Issues in Government Telephone Surveys233
15Survey Period Length, Unanswered Numbers, and Nonresponse in Telephone Surveys247
16Effects of Interviewer Vocal Characteristics on Nonresponse257
Sect. DData Quality in Telephone Surveys
17Measuring Data Quality273
18Data Quality in Telephone and Face to Face Surveys: A Comparative Meta-Analysis283
19Effects of Mode of Interview: Experiments in the UK301
20A Comparison of Response Effects in Self-Administered and Telephone Surveys321
21The Quality of Income Information in Telephone and Face to Face Surveys341
22Searching for Causes of Interviewer Effects in Telephone Surveys357
Sect. EComputer-Assisted Telephone Interviewing
23Computer-Assisted Telephone Interviewing: A General Introduction377
24The Design of CATI Systems: A Review of Current Practice387
25Call Scheduling with CATI: Current Capabilities and Methods403
26Questionnaire Design for CATI: Design Objectives and Methods421
27The Effects of CATI on Costs and Data Quality: A Comparison of CATI and Paper Methods in Centralized Interviewing437
Sect. FAdministration of Telephone Surveys
28Introduction: Administration of Telephone Surveys453
29Administrative Designs for Centralized Telephone Survey Centers: Implications of the Transition to CATI457
30Observation of Behavior in Telephone Interviews475
31A Comparison of Centralized CATI Facilities for an Agricultural Labor Survey497
32Administrative Issues in Mixed Mode Surveys509
Bibliography of Telephone Survey Methodology529
Index579

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