Telephone Survey Methodology / Edition 1

Paperback (Print)
Buy New
Buy New from BN.com
$96.98
Used and New from Other Sellers
Used and New from Other Sellers
from $53.16
Usually ships in 1-2 business days
(Save 61%)
Other sellers (Paperback)
  • All (14) from $53.16   
  • New (7) from $96.97   
  • Used (7) from $53.16   

Overview

Noted survey experts present recent developments in telephone survey techniques from around the world, describing work in commercial settings, academic research, and governmental statistical agencies. There are reports from the United States, several European countries, and Australia on trends in coverage of household populations, effects due to mode of data collection, and the state of the art in technology. Also covered are choice of target population, sample design, questionnaire construction, interviewing techniques, measurement error issues, nonresponse characteristics, administrative issues, and the use of Computer Assisted Telephone Interviewing (CATI). Includes in-depth reviews of the literature.

Read More Show Less

Editorial Reviews

From the Publisher

"The volume is well organized, balanced articles from both social science and statistics…" (Journal of the American Statistical Association, June 2004)

"...of interest to applied statisticians and social scientists involved with surveys." (Reference & Research Book News, February 2002)

Booknews
Papers from a conference held November 1987, Charlotte, NC. Contributors describe work in commercial, academic, and governmental settings in the US, several European countries, and Australia. Includes a thorough bibliography. Annotation c. Book News, Inc., Portland, OR booknews.com
Read More Show Less

Product Details

  • ISBN-13: 9780471209560
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 10/3/2001
  • Series: Wiley Series in Survey Methodology Series , #328
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 608
  • Product dimensions: 6.16 (w) x 9.06 (h) x 1.07 (d)

Meet the Author

ROBERT M. GROVES is Director of the Survey Research Center at the University of Michigan, Ann Arbor, and a faculty member at the Joint Program in Survey Methodology.

PAUL P. BIEMER is Chief Scientist at the Research Triangle Institute.

LARS E. LYBERG is Head of the Statistical Research Unit of Statistics Sweden in Stockholm and Chief Editor of the Journal of Official Statistics.

The late JAMES T. MASSEY was Chief of the Survey Design Staff in the Office of Research and Methodology at the National Center for Health Statistics, and served as Program Chair Elect-1989 for the Survey Research Methods Section of the ASA.

WILLIAM L. NICHOLLS II was formerly Principal Researcher in the Field Division of the U.S. Census Bureau.

JOSEPH WAKSBERG is Chairman of the Board of Westat, Inc.

Read More Show Less

Table of Contents

SECTION A: COVERAGE OF THE HOUSEHOLD POPULATION BY TELEPHONES.

An Overview of Telephone Coverage (J. Massey).

International Comparisons of Telephone Coverage (D. Trewin & G. Lee).

Trends in the United States Telephone Coverage Across Time and Subgroups (O. Thornberry & J. Massey).

Within-Household Coverage in RDD Surveys (D. Maklan & J. Waksberg).

SECTION B: SAMPLING FOR TELEPHONE SURVEYS.

Telephone Sampling Methods in the United States (J. Lepkowski).

Implementing the Mitofsky-Waksberg Sampling Design with Accelerated Sequential Replacement (G. Burkheimer & J. Levinsohn).

Cutoff Rules for Secondary Calling in a Random Digit Dailing Survey (C. Alexander).

Minimum Cost Sample Allocation for Mitofsky-Waksberg Random Digit Dialing (R. Mason & F. Immerman).

Weighting Adjustments for Random Digit Dialed Surveys (J. Massey & S. Botman).

Stratification of Prefix Areas for Sampling Rare Populations (L. Mohadjer).

Sampling Variance and Nonresponse Rates in Dual Frame, Mixed Mode Surveys (M. Sirken & R. Casady).

SECTION C: NONRESPONSE IN TELEPHONE SURVEYS.

An Overview of Nonresponse Issues in Telephone Surveys (R. Groves & L. Lyberg).

Nonresponse: The UK Experience (M. Collins, et al.).

Nonresponse Issues in Government Telephone Surveys (J. Drew, et al.).

Survey Period Length, Unanswered Numbers, and Nonresponse in Telephone Surveys (J. Sebold).

Effects of Interviewer Vocal Characteristics on Nonresponse (L. Oksenberg & C. Cannell).

SECTION D: DATA QUALITY IN TELEPHONE SURVEYS.

Measuring Data Quality (P. Biemer).

Data Quality in Telephone and Face to Face Surveys: A Comparative Meta-Analysis (E. de Leeuw & J. van der Zouwen).

Effects of Mode of Interview: Experiments in the UK (W. Sykes & M. Collins).

A Comparison of Response Effects in Self-Administered and Telephone Surveys (G. Bishop, et al.).

The Quality of Income Information in Telephone and Face to Face Surveys (E. Körmendi).

Searching for Causes of Interviewer Effects in Telephone Surveys (L. Stokes & M.-Y. Yeh).

SECTION E: COMPUTER-ASSISTED TELEPHONE INTERVIEWING.

Computer-Assisted Telephone Interviewing: A General Introduction (W. Nicholls).

The Design of CATI Systems: A Review of Current Practice (R. Baker & W. Lefes).

Call Scheduling with CATI: Current Capabilities and Methods (M. Weeks).

Questionnaire Design for CATI: Design Objectives and Methods (C. House & W. Nicholls).

The Effects of CATI on Costs and Data Quality: A Comparison of CATI and Paper Methods in Centralized Interviewing (G. Catlin & S. Ingram).

SECTION F: ADMINISTRATION OF TELEPHONE SURVEYS.

Introduction: Administration of Telephone Surveys (L. Lyberg).

Administrative Designs for Centralized Telephone Survey Centers: Implications of the Transition to CATI (S. Berry & D. O'Rourke).

Observation of Behavior in Telephone Interviews (C. Cannell & L. Oksenberg).

A Comparison of Centralized CATI Facilities for an Agricultural Labor Survey (R. Bass & R. Tortora).

Administrative Issues in Mixed Mode Surveys (D. Dillman & J. Tarnai).

Bibliography of Telephone Survey Methodology.

Index.

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)