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From The CriticsReviewer: Robin Webb Corbett, PhD, RN C(East Carolina University)
Description: Changes in women's healthcare since the publication in 2003 of the first edition mandated the update of this book for healthcare professionals who provide telephone counseling to obstetrical and gynecological patients.
Purpose: Most women's healthcare practices have an identified healthcare professional who returns patient calls. This book concisely and succinctly addresses the most common patient calls.
Audience: This book is written for healthcare personnel who advise obstetrical and gynecological patients via telephone. It is not appropriate for healthcare students, as the protocol format must be combined with experience for appropriate assessment and actions. The authors, both nurses, one a nurse-midwife and the other an attorney, are both credible authorities.
Features: The obstetrical content is divided by trimester and the gynecological content is ordered alphabetically (i.e., "abnormal bleeding and spotting," "pelvic complaints"). Organizing the material by protocol format facilitates use by busy professionals. Content is arranged by patient assessment, followed by actions and patient education. The information is to be individualized by healthcare practice and based on patient need.
Assessment: Telephone triage is an expanding area in healthcare, specifically for obstetric and gynecologic patients. This updated book in protocol format will provide information for healthcare personnel of varying educational backgrounds to assess, advise, and document quickly and accurately the many telephone questions received by women's healthcare practices.