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From The CriticsReviewer: Anna L. Jarrett, PhD, ACNP-ACNS,(University of Arkansas)
Description: This reference for telephone triage nurses contains concise, accurate and helpful protocols.
Purpose: The purpose is to help medical offices, emergency departments, urgent care centers, clinics, schools, home health agencies, occupational health departments, managed healthcare providers, and all nurses who receive calls for advice. The book is updated, current, and definitely needed.
Audience: Although written for qualified telephone triage nurses, the book also can be useful for practitioners working in the emergency department or as hospitalist nurse practitioners.
Features: The book covers almost anything that a triage nurse could receive a call about. What's notable is that it includes the contemporary topics of bedbug problems, tattoo problems, and emergency contraception. It also includes reminders to help the user document accurately. The appendix is comprehensive and augments the topic review for each subject.
Assessment: This is an excellent resource. It would be more helpful if it fit in the pocket of a standard lab coat and even more helpful as an e-book for practitioners on the go. The updates necessitate the new edition.