Telephone Troubleshooting Desk Referenceby C. Jonathan Lewis, William McCay (Editor), Kathleen Stolarski (Editor), Alex Simmons (Editor), Jamal Igle (Illustrator)
What is it that rubs phone giants the wrong way about a new book? Published December 15, 1999, The Telephone Troubleshooting Desk Reference describes the eleven most common problems that cause service interruptions. It's a handy guide written for technicians and now modified for use by the general public. It serves the needs of business and residential customers. On the surface, that sounds innocent enough doesn't it?It's author, C. Jonathan Lewis is a twenty-eight year veteran in the phone business. When asked why his book received so little attention from the phone company he responded, "I wrote this book in direct response to the issue of inadequate training of certain key personnel tasked with the responsibility for customer service. When a customer calls the phone company they expect to get someone who is not only courteous but knowledgeable as well. Herein lies the rub… lower management, the guys down in the trenches see and understand this need. Upper management concerned with meeting budgetary targets, merging corporate cultures, and managing the cacophony of competing fiefdoms that comprise the company, is in denial. Meanwhile many customer concerns fall through the cracks." The author takes on the phone giants at their own game. He makes use of helpful anecdotes, flow charts, easy to read text, and step-by-step instructions that steer the reader through bureaucratic minefields to a positive resolution. He thereby saves you time, money and frustration. He is not alone in this contention. "… I just finished reading your book and have just one thing to say… it's about time! I hope that all customers and test personnel get a chance to read this", said Angel Feliciano, Vice President of the Communications Workers of America, Local 1101. Others are also singing its praises. "… Finally a book that answers the most common questions about telephones and telephone service. An essential reference book for both consumers and technicians, that is well written and easy to understand. Everyone should have a copy of this book", said Beverly Copeland, syndicated newspaper columnist and host, Public Access Cable TV Show: The Beverly Copeland Report.
- Lewis, C. Jonathan Associates
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- Product dimensions:
- 5.25(w) x 8.50(h) x (d)
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