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Ron ReaganSaslow has a feel for the tender spots in these people's stories and a former sportswriter's good sense to keep things moving along. If the details of these varied strangers' lives sometimes fail to captivate, the plainspokenness, decency and human dignity they display leave a lasting impression…Woven throughout the letter writers' personal stories are accounts of the policy fights and presidential decisions with which they glancingly intersect. The reporting here…breaks no new ground but nevertheless provides a useful context and a pointed reminder that the action—and inaction—in the nation's capital creates real consequences in the lives of people who are all but invisible to their elected leaders.
—The Washington Post