Ten Questions About Human Error (Human Factors in Transportation Series)by Sidney Dekker
Pub. Date: 12/27/2004
Publisher: Taylor & Francis
Ten Questions About Human Error asks the type of questions frequently posed in incident and accident investigations, people's own practice, managerial and organizational settings, policymaking, classrooms, Crew Resource Management Training, and error research. It is one installment in a larger transformation that has begun to identify both deep-rooted constraints… See more details below
Ten Questions About Human Error asks the type of questions frequently posed in incident and accident investigations, people's own practice, managerial and organizational settings, policymaking, classrooms, Crew Resource Management Training, and error research. It is one installment in a larger transformation that has begun to identify both deep-rooted constraints and new leverage points of views of human factors and system safety. The ten questions about human error are not just questions about human error as a phenomenon, but also about human factors and system safety as disciplines, and where they stand today. In asking these questions and sketching the answers to them, this book attempts to show where current thinking is limitedwhere vocabulary, models, ideas, and notions are constraining progress.
This volume looks critically at the answers human factors would typically provide and compares/contrasts them with current research insights. Each chapter provides directions for new ideas and models that could perhaps better cope with the complexity of the problems facing human error today. As such, this book can be used as a supplement for a variety of human factors courses.
Table of Contents
Contents: Preface. Series Foreword. Was It Mechanical Failure or Human Error? Why Do Safe Systems Fail? Why Are Doctors More Dangerous Than Gun Owners? Don't Errors Exist? If You Lose Situation Awareness, What Replaces It? Why Do Operators Become Complacent? Why Don't They Follow the Procedures? Can We Automate Human Error Out of the System? Will the System Be Safe? Should We Hold People Accountable for Their Mistakes?
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I've used this text for years in my Human Factors course for undergraduates. Dekker's approach to human error analysis is insightful and very different from approaches used by the Federal Aviation Administration or the National Transportation Safety Board. In fact, philosophically, the NTSB's approach to accident investigation is challenged by Dekker, for some very good reasons. Dekker has the philosophical and psychological background to make statements that challenge how we perceive human error in aviation. Although some of the concepts will need explanation when teaching aviation students, it is well worth the time and absolutely important to the future of accident investigation and safety awareness.