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This volume looks critically at the answers human factors would typically provide and compares/contrasts them with current research insights. Each chapter provides directions for new ideas and models that could perhaps better cope with the complexity of the problems facing human error today. As such, this book can be used as a supplement for a variety of human factors courses.
Contents: Preface. Series Foreword. Was It Mechanical Failure or Human Error? Why Do Safe Systems Fail? Why Are Doctors More Dangerous Than Gun Owners? Don't Errors Exist? If You Lose Situation Awareness, What Replaces It? Why Do Operators Become Complacent? Why Don't They Follow the Procedures? Can We Automate Human Error Out of the System? Will the System Be Safe? Should We Hold People Accountable for Their Mistakes?
Posted July 23, 2013
I've used this text for years in my Human Factors course for undergraduates. Dekker's approach to human error analysis is insightful and very different from approaches used by the Federal Aviation Administration or the National Transportation Safety Board. In fact, philosophically, the NTSB's approach to accident investigation is challenged by Dekker, for some very good reasons. Dekker has the philosophical and psychological background to make statements that challenge how we perceive human error in aviation. Although some of the concepts will need explanation when teaching aviation students, it is well worth the time and absolutely important to the future of accident investigation and safety awareness.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.