Ten Steps to ITSM Success: A Practitioner's Guide to Enterprise IT Transformation
As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. This book is a co-publication with itSMF USA and is the second book in the Thought Leadership Series
1114342312
Ten Steps to ITSM Success: A Practitioner's Guide to Enterprise IT Transformation
As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. This book is a co-publication with itSMF USA and is the second book in the Thought Leadership Series
46.51
In Stock
5
1
Ten Steps to ITSM Success: A Practitioner's Guide to Enterprise IT Transformation
Ten Steps to ITSM Success: A Practitioner's Guide to Enterprise IT Transformation
46.51
In Stock
Product Details
| BN ID: | 2940159596055 |
|---|---|
| Publisher: | ITGP |
| Publication date: | 10/23/2018 |
| Edition description: | Unabridged |
Videos
From the B&N Reads Blog