Textbook of Social Administration: The Consumer-Centered Approach

Hardcover (Print)
Buy New
Buy New from BN.com
$156.82
Used and New from Other Sellers
Used and New from Other Sellers
from $59.26
Usually ships in 1-2 business days
(Save 70%)
Other sellers (Hardcover)
  • All (8) from $59.26   
  • New (2) from $168.32   
  • Used (6) from $59.26   

Overview

A hands-on guide to making human services work

Textbook of Social Administration equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social programs framework that uses information, personnel, and additional resources to support and direct the interaction between social workers and their clients.

How does a social administrator structure an organization so that consumers achieve desired benefits and the work still gets done in an efficient manner? This hands-on, practical guide shows how, demonstrating both the basic principles of consumer/client-centered management through a micro-skills approach and effective personnel management that produces satisfied workers—and consumers. Textbook of Social Administration demystifies human services management with a simple but powerful approach that is both passionate and informed.

Textbook of Social Administration includes:

• frameworks for organizing social administration skills
• strategies for initiating change through persuasion
• principles of consumer-centered management
• the elements of the social program analytic framework
• framework requirements for goals, objectives, and expectations
• helping behaviors
• examples of program elements that enhance consumer benefits
• applying the wrap-around approach to school-based mental health services
• managing information
• selecting and measuring performance indicators
• personnel management
• fiscal management
• the inverted hierarchy
• and much more

Textbook of Social Administration is essential as a classroom resource for social work students interested in administration and as a professional resource for administrators in social service agencies.
Read More Show Less

What People Are Saying

Leon Ginsberg
Poertner and Rapp provide a modern, updated approach to human services administration—with a focus on the consumers of services. Their models of management center on services to people, several steps beyond the emphasis on adapting business management approaches to social services. . . . Minimizes jargon and provides content on such current issues as contracting with government for the payment for services and evaluation methods for documenting effectiveness. . . . A welcome addition to the human services administration literature and one that is LIKELY TO BE WIDELY USED IN TEACHING AND SCHOLARSHIP. (Leon Ginsberg, PhD, Social Work Program Director, Appalachian State University and editor, Administration in Social Work)
Tom Packard
As in their earlier book, Poertner and Rapp maintain A LASER FOCUS ON THE KEY ISSUES AND PRIORITIES IN SOCIAL WORK ADMINISTRATION, starting with an emphasis on achieving outcomes for the consumer. This consistent focus on purpose, consumer-centered administration, and getting results underlines the importance of these factors relative to all the administrative functions, from information systems to personnel and financial management. The authors give thorough and proper attention to the importance of program design, with an emphasis on the use of theory and research, which is especially important as evidence-based practice becomes more prominent. . . . Application exercises, built into the text, will be very useful in helping students apply the concepts. . . . A MOST WELCOME ADDITION TO THE HUMAN SERVICES ADMINISTRATION LITERATURE, and I am looking forward to using it as a text in my social work administration courses. (Tom Packard, DSW, Associate Professor, School of Social Work, San Diego State University, San Diego)
Read More Show Less

Product Details

  • ISBN-13: 9780789031778
  • Publisher: Taylor & Francis
  • Publication date: 9/28/2007
  • Pages: 448
  • Product dimensions: 6.20 (w) x 8.40 (h) x 1.30 (d)

Table of Contents

Foreword (Tom Gregoire)
Acknowledgments
Introduction. Consumer-Centered Social Administration: What This Book Is About and How to Use It
Assumptions, Principles, and Performance Expectations of Consumer-Centered Social Administration
Frameworks for Organizing Social Administration Skills
Structuring the Organization for Maximum Consumer Benefit: The Inverted Hierarchy
A Note to Readers on How to Use This Book

Chapter 1. Consumer-Centered Social Administration
Social Administration and Outcomes for Consumers: What We Know
Assumptions of Consumer-Centered Management
Principles of Consumer/Client-Centered Practice
Management As Performance

Chapter 2. Initiating Change Through Persuasion: The Microskills Approach
Persuasion: Some Basics
Gender and Cultural Differences in Persuasion
Strategies to Enhance Perceived Behavioral Control
Strategies to Change the Attitude Toward a Behavior
Strategies to Change the Normative Component
Strategies to Help Move from Intention to Behavior
Summary

Chapter 3. An Analytic Framework for Social Program Management
Principles of Consumer-Centered Management and Social Program Specifications
Research That Supports the Social Program Analytic Framework
What You Need to Know to Begin Program Analysis
The Elements of the Program Framework
Program Element: Social Problem Analysis
Program Element: Identifying the Direct Beneficiary of the Program
Social Administrators' Use of the Problem and Population Analysis
Summary

Chapter 4. Specifying and Managing the Social Work Theory of Helping
What Is a Theory of Helping?
Framework Requirements for Goals
Framework Requirements for Objectives
Framework Requirements for Expectations
Social Administrators' Use of the Theory of Helping
Summary

Chapter 5. Program Framework: The Rest of the Story
Stages of Helping
Key People Required for the Consumer to Benefit: Who Needs to Do What?
The Helping Environment
Emotional Responses
The Actual Helping Behaviors
Creating Attractive Programs
Examples of Social Administrators' Use of Program Elements to Enhance Consumer Benefits
Example Program Specifications: The Application of the Wraparound Approach to School-Based Mental Health Services
Summary

Chapter 6. Managing Information: Determining If the Program Is Operating As Intended
The Power of Measurement
The Effects of Feedback on Performance
The Learning Organization
The Human Service Cockpit: An Example
Piloting the Human Service Program: Establishing and Using a Performance-Improvement Strategy

Chapter 7. Selection and Measurement of Performance Indicators
Selecting Outcome Measures
Measuring Consumer Outcomes
Measuring Performance That Supports Consumer Outcomes
Innovative and Powerful Report Designs

Chapter 8. Personnel Management
Principles of Consumer-Centered Social Administration and Personnel Management
The Tasks of Managing People
The Special Case of Volunteers
The Environments of Personnel Management
Overview of Related Research

Task 1: Creating and Reinforcing a Consumer-Centered Unit Culture
Task 2: Designing Jobs So That Consumers and Workers Achieve Desired Results
Task 3: Recruitment and Selection to Match People to Jobs
Task 4: Maintaining a System of Performance Appraisal, Feedback, and Rewards That Informs and Energizes Staff
Task 5: Assisting Workers in Developing Skills and Enhancing Their Careers Through Supervision: Training
Task 6: Using Standard Procedures, Specific to a Field of Practice, to Maintain Policies, Procedures, and Training That Focus on Worker and Consumer Safety
Chapter 9. Fiscal Management
The Principles of Consumer-Centered Management and Resource Management
Identifying Program Costs and Linking Them to Consumer Outcomes: Budgeting
Sources of Funds and Their Acquisition
Social-Service Contracting
Risk Management and Fiscal Incentives

Chapter 10. The Inverted Hierarchy
A New Metaphor
Finding Opportunity: The Foundation of the Inverted Hierarchy
Strategies for Turning Opportunities into Performance
Powerful Integrating Mechanisms: Field Mentoring, Group Supervision, and Performance-Enhancement Teams
Summary
References
Index
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)