Textbook of Social Administration: The Consumer-Centered Approach

Textbook of Social Administration: The Consumer-Centered Approach

by John Poertner, Charles A. Rapp
     
 

Textbook of Social Administration equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social programs framework

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Overview

Textbook of Social Administration equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social programs framework that uses information, personnel, and additional resources to support and direct the interaction between social workers and their clients.

How does a social administrator structure an organization so that consumers achieve desired benefits and the work still gets done in an efficient manner? This hands-on, practical guide shows how, demonstrating both the basic principles of consumer/client-centered management through a micro-skills approach and effective personnel management that produces satisfied workers—and consumers. Textbook of Social Administration demystifies human services management with a simple but powerful approach that is both passionate and informed.

Textbook of Social Administration includes:

  • frameworks for organizing social administration skills
  • strategies for initiating change through persuasion
  • principles of consumer-centered management
  • the elements of the social program analytic framework
  • framework requirements for goals, objectives, and expectations
  • helping behaviors
  • examples of program elements that enhance consumer benefits
  • applying the wrap-around approach to school-based mental health services
  • managing information
  • selecting and measuring performance indicators
  • personnel management
  • fiscal management
  • the inverted hierarchy
  • and much more

Textbook of Social Administration is essential as a classroom resource for social work students interested in administration and as a professional resource for administrators in social service agencies.

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    Product Details

    ISBN-13:
    9780789031785
    Publisher:
    Taylor & Francis
    Publication date:
    09/28/2007
    Edition description:
    New Edition
    Pages:
    448
    Product dimensions:
    6.00(w) x 8.30(h) x 1.30(d)

    Related Subjects

    Table of Contents

    Foreword (Tom Gregoire)
    Acknowledgments
    Introduction. Consumer-Centered Social Administration: What This Book Is About and How to Use It
    Assumptions, Principles, and Performance Expectations of Consumer-Centered Social Administration
    Frameworks for Organizing Social Administration Skills
    Structuring the Organization for Maximum Consumer Benefit: The Inverted Hierarchy
    A Note to Readers on How to Use This Book

    Chapter 1. Consumer-Centered Social Administration
    Social Administration and Outcomes for Consumers: What We Know
    Assumptions of Consumer-Centered Management
    Principles of Consumer/Client-Centered Practice
    Management As Performance

    Chapter 2. Initiating Change Through Persuasion: The Microskills Approach
    Persuasion: Some Basics
    Gender and Cultural Differences in Persuasion
    Strategies to Enhance Perceived Behavioral Control
    Strategies to Change the Attitude Toward a Behavior
    Strategies to Change the Normative Component
    Strategies to Help Move from Intention to Behavior
    Summary

    Chapter 3. An Analytic Framework for Social Program Management
    Principles of Consumer-Centered Management and Social Program Specifications
    Research That Supports the Social Program Analytic Framework
    What You Need to Know to Begin Program Analysis
    The Elements of the Program Framework
    Program Element: Social Problem Analysis
    Program Element: Identifying the Direct Beneficiary of the Program
    Social Administrators' Use of the Problem and Population Analysis
    Summary

    Chapter 4. Specifying and Managing the Social Work Theory of Helping
    What Is a Theory of Helping?
    Framework Requirements for Goals
    Framework Requirements for Objectives
    Framework Requirements for Expectations
    Social Administrators' Use of the Theory of Helping
    Summary

    Chapter 5. Program Framework: The Rest of the Story
    Stages of Helping
    Key People Required for the Consumer to Benefit: Who Needs to Do What?
    The Helping Environment
    Emotional Responses
    The Actual Helping Behaviors
    Creating Attractive Programs
    Examples of Social Administrators' Use of Program Elements to Enhance Consumer Benefits
    Example Program Specifications: The Application of the Wraparound Approach to School-Based Mental Health Services
    Summary

    Chapter 6. Managing Information: Determining If the Program Is Operating As Intended
    The Power of Measurement
    The Effects of Feedback on Performance
    The Learning Organization
    The Human Service Cockpit: An Example
    Piloting the Human Service Program: Establishing and Using a Performance-Improvement Strategy

    Chapter 7. Selection and Measurement of Performance Indicators
    Selecting Outcome Measures
    Measuring Consumer Outcomes
    Measuring Performance That Supports Consumer Outcomes
    Innovative and Powerful Report Designs

    Chapter 8. Personnel Management
    Principles of Consumer-Centered Social Administration and Personnel Management
    The Tasks of Managing People
    The Special Case of Volunteers
    The Environments of Personnel Management
    Overview of Related Research

    Task 1: Creating and Reinforcing a Consumer-Centered Unit Culture
    Task 2: Designing Jobs So That Consumers and Workers Achieve Desired Results
    Task 3: Recruitment and Selection to Match People to Jobs
    Task 4: Maintaining a System of Performance Appraisal, Feedback, and Rewards That Informs and Energizes Staff
    Task 5: Assisting Workers in Developing Skills and Enhancing Their Careers Through Supervision: Training
    Task 6: Using Standard Procedures, Specific to a Field of Practice, to Maintain Policies, Procedures, and Training That Focus on Worker and Consumer Safety
    Chapter 9. Fiscal Management
    The Principles of Consumer-Centered Management and Resource Management
    Identifying Program Costs and Linking Them to Consumer Outcomes: Budgeting
    Sources of Funds and Their Acquisition
    Social-Service Contracting
    Risk Management and Fiscal Incentives

    Chapter 10. The Inverted Hierarchy
    A New Metaphor
    Finding Opportunity: The Foundation of the Inverted Hierarchy
    Strategies for Turning Opportunities into Performance
    Powerful Integrating Mechanisms: Field Mentoring, Group Supervision, and Performance-Enhancement Teams
    Summary
    References
    Index

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