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Thank God Its Monday!: How to Create a Workplace You and Your Customers Love [NOOK Book]

Overview

Thank God It’s Monday! is about loving what you’re doing and creating massive results. Roxanne Emmerich introduces you to two CEOs: one desperately struggling to stay afloat and another who’s discovered a better route to growth and profitability. As you join them both on their journey, you’ll gain valuable insights for jumpstarting positive change from anywhere in the organization, replacing dysfunctional organizational behaviors with passion and creativity, overcoming setbacks ...

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Thank God Its Monday!: How to Create a Workplace You and Your Customers Love

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Overview

Thank God It’s Monday! is about loving what you’re doing and creating massive results. Roxanne Emmerich introduces you to two CEOs: one desperately struggling to stay afloat and another who’s discovered a better route to growth and profitability. As you join them both on their journey, you’ll gain valuable insights for jumpstarting positive change from anywhere in the organization, replacing dysfunctional organizational behaviors with passion and creativity, overcoming setbacks and making vision and values actually work!

 

Whether you’re on the front line, in an office, or running the show, you’ll see how to: 

     •  Replace dysfunctional behaviors with passion and creativity

     •  Overcome setbacks with a “bring it on” attitude

     •  Breathe results-generating life into vision and values

     •  Think big and make big things happen

 

Thank God It’s Monday! presents a unique approach that makes an impact on three groups at once:

     •   Employees discover how to win at work and love their work

     •   Companies turn around results quickly and profoundly

     •   Customers experience a powerful and visible commitment to their success

 

You will shift from a “why we can’t” to a “how we can” workplace...in one day! Your customers will go crazy about you. You will find yourself loving to go to work where everyone exclaims, Thank God It’s Monday!

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Product Details

  • ISBN-13: 9780137002979
  • Publisher: Pearson Education
  • Publication date: 4/1/2009
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 192
  • Sales rank: 1,188,840
  • File size: 335 KB

Meet the Author

Roxanne Emmerich has consulted with half of the nation’s top 1% performing financial institutions as well as hundreds of other business leaders. Her book, Profit-Growth Banking, has been called “the bible of successful business.”

 

A 20-year management consultant and three-time Entrepreneur of the Year winner, Roxanne has proven that companies grow when their people grow. Thank God It’s Monday! outlines a system for bringing profits and fun to business. She shows how to create a "Thank God It’s Monday" workplace with employees on fire and a bottom line that proves it. She uses her "Kick-Butt Kick-Off" strategy to create immediate culture shifts and achieve tangible results.

 

A member of the National Speakers Hall of Fame, she is noted by Sales and Marketing Management magazine as one of the most requested speakers for instilling a “bring it on” attitude. She has written hundreds of articles and is frequently interviewed by national media for practical business insights.

 

A distinguished alum of the University of Wisconsin, Roxanne served as a key advisor to former Wisconsin Governor Tommy Thompson and as Editor-in-Chief of Extraordinary Banker magazine. She is also the founder of Permission to Be Extraordinary Summit, an executive breakthrough program run by her company, The Emmerich Group.

 

Roxanne resides in Minneapolis with her husband and children.

www.EmmerichGroup.com

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Read an Excerpt

IntroductionIntroduction

“Oh, great you say. A book about having fun at work. Whoop-de-rah.”

I’ve heard it all by now. Serious business people think that means going around with a lot of happy talk while painting smiley faces on everything. They couldn’t be more wrong.

In point of fact, fun is a byproduct of the approach I advocate. What you’re really after is to grow the business by being more efficient at what you do and being linked with your customers at a human and meaningful level, and that all can happen when you have a more motivated workplace. This means you need to have a workplace people enjoy, including your customers. Especially your customers.

This is a time-tested approach that many, many companies have used to get very real, surprisingly super-sized results. As a consultant I have had the privilege to partner in creating profound change for hundreds of companies. We repeatedly see significant shifts in growth and profits within six months! Many businesses double profits and size within three years. You can see a large sampling of testimonials at the front of the book. This predictable, repeatable process really works. It’s all I do, which makes me the right person to share this process and the real-life stories of people and businesses that have embraced it.

In the book, you’ll hear a lot of stories. I’ve changed the names to protect the guilty as well as the innocent. But the stories are all about real people. You may recognize some of the characters from where you work, the good as well as the bad. Stories work better than my showing you a lot of pie charts and graphs be-cause the secret is all about people—you and your people and the people with whom you connect on a daily basis.

The most exciting part is that positive, measurable changes that really matter can begin in a single day. Mind you, it’s going to take some diligent follow-up as you roll out new standards and refresh your vision. But the best way for you to understand this is to read on.

—Roxanne Emmerich

Today’s #1 Secret of Profitability and Performance

“Thank God Roxanne is willing to share her special mix of motivation and proven methods to supercharge your workplace. Readers will move from ‘Thank God It’s Monday’ to ‘I Wish Every Day Could Be Monday.’”

Harvey Mackay, author of the New York Times #1 bestseller
Swim With the Sharks Without Being Eaten Alive

“I love this book! Roxanne Emmerich’s ability to transform organizations is nothing short of miraculous. She’s the real deal. Every employer should have this book for every employee AND any person who wants to be happy at work needs to buy it for themselves.”

Jack Canfield, author of The Success Principles and coauthor of the Chicken Soup for the Soul® series

“Roxanne Emmerich provides an important reminder that trust, integrity, accountability and FUN are the cornerstones of real business results. Changing the culture of your workplace can be challenging, but delivers an undeniable return. Given we spend at least a third of our adult lives at work, we should all aim to wake up after the weekend and shout, ‘TGIM!’”

Jeffrey Hayzlett, Chief Marketing Officer, Eastman Kodak Company

“Read Thank God It’s Monday! and let Roxanne Emmerich’s engaging stories and inspiring ideas help you create passion in your organization. The words ‘love’ and ‘work’ can be used in the same sentence!”

Ken Blanchard, coauthor of The One Minute Manager®
and author of Leading at a Higher Level

“Roxanne motivates both men and women to cooperate in a manner that is engaging, brilliant and inspiring.”

John Gray author of Men Are From Mars, Women Are From Venus.

© Copyright Pearson Education. All rights reserved.

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Table of Contents

Introduction     1

Part I  A Problem…or an Opportunity?

Chapter 1    “Thank God It’s Monday”     5

Chapter 2    There Really ARE Good Places to Work     9

Chapter 3    But I’ve Got a Business to Run     17

Chapter 4    Who Can Take Action—Everyone!     25

Part II  Rock Your World: Initiating Change

Chapter 5    Shifting a Company’s Gears: The Unreasonable Premise     31

Chapter 6    Tales from the Trenches: Front-Line Workers Who Can Think Big     41

Chapter 7    Vision it Possible     49

Chapter 8    Commit to Your Commitments     57

Chapter 9    Have Yourself a Kick-Butt Kick-Off     63

Chapter 10  Hooplas & High Fives & Cheerleading: The Everyday Celebration     71

Chapter 11  Hooplas & High Fives & Cheerleading: The Ongoing Everyday Celebration     75

Chapter 12  Measure Everything!     81

Part III  The “How To” Toolbox for Making Any Workplace Better

Chapter 13  Get a Brand New Attitude     91

Chapter 14  Enthusiasm: Light That Fire in Your Belly     99

Chapter 15  Life Balance: Show Up Fully No Matter Where You Are     103

Chapter 16  Values as Your True North     111

Chapter 17  Bravely Go Beyond the Job Description     115

Chapter 18  Giving: Ignited Spirits Through Profound Service     119

Part IV  Obstacles…or Minor Speed Bumps? Clear the Road Blocks and Saboteurs:

Ground Rules to Keep Dark Moments in the Past from Poisoning the Glorious Future

Chapter 19  What We Have Here is a Failure to Communicate…Clearly     129

Chapter 20  Vanish the Energy Vampires     135

Chapter 21  Bust the Baditudes     141

Chapter 22  Better off Somewhere Else? Get on the Happy Bus…or Get off the Bus     149

Chapter 23  Gossip: The Hurt that Never Heals     153

Chapter 24  Understanding Perspective: Always Being Right Can Be Wrong     159

Chapter 25  Clean Up Your Messes and Mistakes: Restore Trust     163

Epilogue  One Last Thing     167

Index     171

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Preface

Introduction

“Oh, great you say. A book about having fun at work. Whoop-de-rah.”

I’ve heard it all by now. Serious business people think that means going around with a lot of happy talk while painting smiley faces on everything. They couldn’t be more wrong.

In point of fact, fun is a byproduct of the approach I advocate. What you’re really after is to grow the business by being more efficient at what you do and being linked with your customers at a human and meaningful level, and that all can happen when you have a more motivated workplace. This means you need to have a workplace people enjoy, including your customers. Especially your customers.

This is a time-tested approach that many, many companies have used to get very real, surprisingly super-sized results. As a consultant I have had the privilege to partner in creating profound change for hundreds of companies. We repeatedly see significant shifts in growth and profits within six months! Many businesses double profits and size within three years. You can see a large sampling of testimonials at the front of the book. This predictable, repeatable process really works. It’s all I do, which makes me the right person to share this process and the real-life stories of people and businesses that have embraced it.

In the book, you’ll hear a lot of stories. I’ve changed the names to protect the guilty as well as the innocent. But the stories are all about real people. You may recognize some of the characters from where you work, the good as well as the bad. Stories work better than my showing you a lot of pie charts and graphs be-cause the secret is all about people—you and your people and the people with whom you connect on a daily basis.

The most exciting part is that positive, measurable changes that really matter can begin in a single day. Mind you, it’s going to take some diligent follow-up as you roll out new standards and refresh your vision. But the best way for you to understand this is to read on.

—Roxanne Emmerich

Today’s #1 Secret of Profitability and Performance

“Thank God Roxanne is willing to share her special mix of motivation and proven methods to supercharge your workplace. Readers will move from ‘Thank God It’s Monday’ to ‘I Wish Every Day Could Be Monday.’”

Harvey Mackay, author of the New York Times #1 bestseller
Swim With the Sharks Without Being Eaten Alive

“I love this book! Roxanne Emmerich’s ability to transform organizations is nothing short of miraculous. She’s the real deal. Every employer should have this book for every employee AND any person who wants to be happy at work needs to buy it for themselves.”

Jack Canfield, author of The Success Principles and coauthor of the Chicken Soup for the Soul® series

“Roxanne Emmerich provides an important reminder that trust, integrity, accountability and FUN are the cornerstones of real business results. Changing the culture of your workplace can be challenging, but delivers an undeniable return. Given we spend at least a third of our adult lives at work, we should all aim to wake up after the weekend and shout, ‘TGIM!’”

Jeffrey Hayzlett, Chief Marketing Officer, Eastman Kodak Company

“Read Thank God It’s Monday! and let Roxanne Emmerich’s engaging stories and inspiring ideas help you create passion in your organization. The words ‘love’ and ‘work’ can be used in the same sentence!”

Ken Blanchard, coauthor of The One Minute Manager®
and author of Leading at a Higher Level

“Roxanne motivates both men and women to cooperate in a manner that is engaging, brilliant and inspiring.”

John Gray author of Men Are From Mars, Women Are From Venus.

© Copyright Pearson Education. All rights reserved.

Read More Show Less

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Sort by: Showing 1 – 10 of 8 Customer Reviews
  • Posted May 20, 2009

    Thank God It's Monday is where you want to be!

    As a 30 year administrator with the University of St. Thomas College of Business, I have been aware for many years of Roxanne Emmerich's excellent national reputation as a premier consultant, teacher, advocate and advisor to the finance and banking industry. Her most recent book, Thank God It's Monday!, provides a blueprint for powerful and positive changes in organizational culture that lead to major improvements in employee and customer satisfaction, which, in turn, lead to major improvements in the bottom line for any organization. This is a "must read" for anyone who is interested in helping to create the best possible workplace environment!

    2 out of 2 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted May 22, 2009

    Thank God It's Monday is a MUST READ

    If you are looking for a proven "kick-butt" method to turn your workplace into a vibrant, fun, result-oriented place to be, then TGIM is a must read. All you need to know to make it happen is in this one book. Read TGIM and learn how to make every day a Thank God It's Monday day.

    Ginger Martin, CEO
    American National Bank
    Oakland Park, Florida

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted May 21, 2009

    A Delightful and Refreshing Approach to Managment and Leadership

    What a delightful and refreshing approach to management and leadership. This book offers proven methods to transform your workplace and produce extraordinary results. Roxanne Emmerich offers great suggestions to replace dysfunctional behaviors with enthusiasm and create customer delight. She offers solid advice on how employees can be happy at work and love what they do while being incredibly productive at the same time.

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted May 21, 2009

    more from this reviewer

    Roxanne Emmerich "Rocks"

    Thank God that Roxanne Emmerich made a commitment to encourage others and live life at the next level. Due to Roxanne's leadership and following her approach, our bank experienced a transformation not only in the workplace, but in the personal lives of our employees and customers. Customers have called me, written letters, and actually stopped by my house to say "Thank you! Whatever you are doing in the bank is great and please keep it up. We notice the positive energy the moment we walk in or call the bank." Step by step you too can make it happen not only for your fellow employees but also your customers. She outlines in her book "Thank God It's Monday" the simple and fun approach to improving profits and success for all stakeholders. If you really want your workplace to "ROCK", this is a must read and implement.

    1 out of 1 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
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