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From Barnes & Noble
It's easy to think of business sales as one-sided transactions: good productions pumped into the hands of production-hungry consumers. But according to 34-year-old entrepreneur/author (Crush It), those one-way exchanges no longer tell the true story of what's really on in the American marketplace. Using example after cogent example, he explains how our new Thank You Economy is superseding old models with its combination of constant communication, honesty, responsiveness, quality, and value. Relevant and readable.