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Posted April 8, 2003
I was amazed with the authors views in relation to difficult people and found them refreshing. I increased my bag of tricks for dealing with what seems to be an ever increasing number of 'difficult people'. The book allows you to take the ideas you like and use them and to disregard those that seem inappropriate. I would recommend this to people that would like to fine tune their people skills. This philosophy requires a secure person who trully wants to work on themselves in order to master human communication. I am a work in progress.
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Posted January 21, 2012
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