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That's Not What I Meant!: How Conversational Style Makes or Breaks Relationships
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Overview
At home, on the job, in a personal relationship, it's often not what you say but how you say it that counts.
Deborah Tannen revolutionized our thinking about relationships between women and men in her #1 bestseller You Just Don't Understand. In That's Not What I Meant!, the internationally renowned sociolinguist and expert on communication demonstrates how our conversational signals—voice level, pitch and intonation, rhythm and timing, even the simple turns of phrase we choose—are powerful factors in the success or failure of any relationship. Regional speech characteristics, ethnic and class backgrounds, age, and individual personality all contribute to...