Leadership development continues to be a top concern for most organizations. The third Pfeiffer Annual of Leadership Development has arrived! This year, four editors have brought together some of the best minds in the leadership world to reflect on four distinct topics: Leading in a Global World, Convergence and Collaboration & Risk and Innovation, and The Customer-Connected Leader.
Introduction to The 2009 Preiffer Annual: Leadership Development 1
Sect. 1 Leading in a Global World 11
Introduction to the Leading in a Global World Section Stephen H. Rhinesmith Rhinesmith, Stephen H. 13
New Leadership Challenges and Skills in a Changing World Michael J. Marquardt Marquardt, Michael J. 21
Leading in Emerging vs. Mature Markets: Positional and Dynamic Leadership Sergei R. Filonovich Filonovich, Sergei R. 35
How Are Global Leaders Different from Local Leaders? Terence Brake Brake, Terence 43
A Credo-Driven Approach to Global Growth Through People: The Case of Doosan David H. Jackson Jackson, David H. Andrew Geller Geller, Andrew 59
The Role of Regional Coordinator Agnieszka Romanczuk Romanczuk, Agnieszka 73
Key Criteria for Leading Global Account Teams Virginia McLaughlin McLaughlin, Virginia Patricia A. Milligan Milligan, Patricia A. 82
Managing Global Teams: An Asian Perspective Atsushi Funakawa Funakawa, Atsushi 92
Developing Global Executives: Today and Tomorrow Yury Boshyk Boshyk, Yury 108
Sect. 2 Convergence and Collaboration, Risk and Innovation 127
Introduction to the Convergence and Collaboration, Risk and Innovation Section David L. Dotlich Dotlich, David L. Ron Meeks Meeks, Ron 129
Using Change to Increase Organization and Leadership Effectiveness: Strategies for Managing Change in Global Organizations Steve Cunanan Cunanan, Steve 140
Talent Strategies for Collaboration and Convergence During a Merger or Acquisition Jim Shanley Shanley, Jim 149
Leadership That Creates Connections Across a Large, International Bank Brian Fishel Fishel, Brian 157
Using a Re-Organization to Test and Grow High-PotentialLeaders Gregory Kesler Kesler, Gregory Amy Kates Kates, Amy 166
Deflection Versus Delegation for Future Leadership Effectiveness Michael G. Hansen Hansen, Michael G. 176
Convergence and Innovation Harlan F. Weisman Weisman, Harlan F. 179
How You Innovate Is What You Innovate: A Systematic Approach to Effectively Leading Enterprise Innovation Jeff DeGraff DeGraff, Jeff 188
Leadership 2.0: The practice of Leading Live Hartmut Stuelten Stuelten, Hartmut 201
Sect. 3 The Customer Connected Leader 215
Introduction to the Customer Connected Leader Section Peter C. Cairo Cairo, Peter C. Robert Stringer Stringer, Robert 217
Leading for Loyalty Robert Stringer Stringer, Robert Thomas M. Cates Cates, Thomas M. 225
Embracing the Voice of the Customer: The Transformational Power of Listening Manila Austin Austin, Manila 246
Early Warnings of a Pending Disruption in an Existing Business Model: A Leader s Responsibility Rita Gunther McGrath McGrath, Rita Gunther 264
Developing Leaders and Teams That Build Exceptional Client Relationships Michael J. Fenlon Fenlon, Michael J. 277
Strengthening a Consumer-Centric Culture at Colgate-Palmolive Daniel Marsili Marsili, Daniel 295
Customer Care: The Leader s Role at Time Warner Cable Diane Blackwood Blackwood, Diane 305
Hearing the Voice of the Customer in the Boardroom Robert Stringer Stringer, Robert 316
Engaging Millennials: Generational Challenges Carole France France, Carole 326
The Road Ahead for Leadership Development David L. Dotlich Dotlich, David L. Peter C. Cairo Cairo, Peter C. Stephen H. Rhinesmith Rhinesmith, Stephen H. Ron Meeks Meeks, Ron 337
Pfeiffer Publications Guide 351
Overview
Leadership development continues to be a top concern for most organizations. The third Pfeiffer Annual of Leadership Development has arrived! This year, four editors have brought together some of the best minds in the leadership world to reflect on four distinct topics: Leading in a Global World, Convergence and Collaboration & Risk and Innovation, and The Customer-Connected Leader.