The ABCs of Effective Feedback: A Guide for Caring Professionals / Edition 1

The ABCs of Effective Feedback: A Guide for Caring Professionals / Edition 1

by Irwin M. Rubin, Thomas J. Campbell
     
 

Feedback mania is sweeping the business of health care. From hospitals and universities to associations and corporations, giving, receiving, and utilizing feedback plays an ever-increasing role in management practices such as continuous quality improvement, peer case reviews, and career development. But does the current fad of 360-degree feedback really produce the

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Overview

Feedback mania is sweeping the business of health care. From hospitals and universities to associations and corporations, giving, receiving, and utilizing feedback plays an ever-increasing role in management practices such as continuous quality improvement, peer case reviews, and career development. But does the current fad of 360-degree feedback really produce the appropriate, constructive learning required to improve the performance of our work, the effectiveness of our organizations, or the quality of our lives' To show how to eliminate the pitfalls of traditional feedback approaches and enhance the win-win quality of all communication, Irwin M. Rubin and Thomas J. Campbell draw on their research with more than 10,000 professionals across diverse industries and international cultures. With vignettes, a case study, and pithy cartoons, the authors detail two dynamic tools to help chart a course to excellence in giving and receiving championship-level feedback. Their integrated four-phase feedback model and practical, behavioral tools provide the ingredients essential to plan for and learn from our daily experiences.Managing relationships, building trust, and communicating effectively are all essential skills to improving performance and ensuring the delivery of quality patient care. For physicians, nurses, educators, executives, and other important members on patient care teams, The ABCs of Effective Feedback offers the tools and techniques necessary to face the unique challenges of being a leader and resolving conflicts to produce win-win outcomes.

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Product Details

ISBN-13:
9780787910778
Publisher:
Wiley
Publication date:
11/14/1997
Edition description:
1 ED
Pages:
176
Product dimensions:
6.00(w) x 9.00(h) x 0.56(d)

Table of Contents

1. Making the Business Case
2. The Many Faces of Feedback
3. Initiating Feedback
4. Formulating Truths
5. Exchanging Messages
6. Evaluating the Feedback Process and Outcomes
7. Leadership and Feedback
8. Evolutionary Change with Revolutionary Effects: A CaseStudy
9. Axioms and Tips
10. The Truth of the Consequences

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