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Doody's Review ServiceReviewer: Sharon E. Hoffman, MBA, PhD (Medical College of Wisconsin)
Description: This book provides the conceptual framework and the tools for giving and receiving effective feedback for professionals. The authors provide a four-phase feedback model to communicate effectively and develop the skills necessary in resolving conflicts and producing what they call "win-win" outcomes.
Purpose: The authors propose that feedback is the key to organizational and individual excellence and that without this effective process, we are destined to fail. The purpose of this book is to enable readers both to receive and give "championship-level feedback." The objectives are worthy, but the ABCs are neither simple nor comprehensive.
Audience: It is written for professionals, with particular emphasis on healthcare teams. The authors often cite healthcare case studies and use examples that affect quality patient care outcomes. Although the book's primary audience is working professionals, it could also be used in educational environments, particularly those characterized by one-on-one learning. The two authors are seasoned professionals with much experience in providing and receiving feedback. Dr. Rubin is particularly well known for his many texts in organizational behavior.
Features: Two tools are provided: a four-phase feedback model and behavioral compass points. The four-phase feedback model requires the receiver to remove past experiences with feedback and consciously "work" to understand, not defend against, the messages. The model includes negotiating boundaries in the beginning and a mutual debriefing time at the end. The ABCs Behavioral Compass requires practice and debriefing with an evaluation by both parties.
Assessment: This book offers insights and a solution into the difficult career development process of giving and receiving feedback. It is not a simple rendition of the usual evaluation conference, but a rather lengthy and somewhat complex model for providing feedback.