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The perfect bridge to assist the accidental trainer in moving from the panic of being asked to teach 'because you know the system so well' to the satisfaction of successful knowledge transfer. A must read.
—Suzy Johnson, Course Manager, AT&T
The Accidental Trainer is a practical guide for the multitude of computer experts who have fallen into the role of computer trainer accidentally. As the resident experts on the latest word processing programs or the newly installed sales tracking software, most people who train others to use computers have little or no training experience. With checklists, questionnaires, and other hands-on tools, this book provides anyone with tools to bridge the gap between people and technology to create computer training that is clear, concise, and effective.
You'll learn how to:
Section One: Building Bridges Between People and Computers
1. If You Teach People To Use Computers, Then This Book Is For You
2. A Blueprint for Computer Training Section Two: What Should I Teach?
3. Assessing the Learners: Know Your Audience
4. Assessing the Usability of the System: Know Your Challenges
5. Assessing the Work Environment: Know Your Setting Section Three: How Should I Teach It?
6. Selecting Instructional Methods: Telling Isn't Teaching
7. Selecting Instructional Products: Support Materials That Really Support Section Four: How Can I Tell It Worked?
8. Evaluting Teaching: Beyond Smile Sheets
9. Evaluating Learning: Beyond Multiple-Choice Tests