The ADA Practical Guide to Creating an Employee Office Manual [NOOK Book]


This book assists with the overwhelming tasks of putting practice procedures into a single document. Written and reviewed by a team ...
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The ADA Practical Guide to Creating an Employee Office Manual

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This book assists with the overwhelming tasks of putting practice procedures into a single document. Written and reviewed by a team of ADA experts, Creating an Employee Office Manual addresses many common employment issues. Contains sample forms, sample checklists, and sample policies and procedures that are also adaptable for medical industries outside of dentistry.

Table of Contents

Chapter 1: Employee Recruitment

Learning Objectives
Job Descriptions
Employment Advertisements
Employment Applications
Effective Interviewing Strategies
Additional Strategies in the Hiring Process
How to Make an Offer
Rejection of an Applicant

Chapter 2: Office Policies and Procedures

Learning Objectives
Employee Welcome
Manual Introduction and Description
Practice History and Description
Mission Statement
Office Schedule
Office Appearance
Employee Rest Area
Parking Regulations
Dental Absence/Office Closure
Office Closure Due to Inclement Weather or Uninhabitable Facilities

Chapter 3: Employee Policies

Learning Objectives
Employee or Independent Contractor?
At-Will Employment
Part-Time, Full-Time and Temporary Employment Policy
Exempt and Non-Exempt Employees
Probationary Period
Training Policy
Personnel Records
Employee Attendance Policy
Time and Attendance Reports Policy
Call-In and Tardiness Policy
Lunch and Break Policy
Travel Expenses Reimbursement Policy
Employee Conduct
Electronic Communications Policy
Records Retention Policy
Food and Drink Policy
Conflict of Interest
Workplace Violence
Employee Referral
Nursing Mothers

Chapter 4: Employee Training

Learning Objectives
Employee Orientation and New Hire Checklist
Training Programs

Chapter 5: Employee Benefits

Learning Objectives
Employee Compensation and Paycheck Deductions Policies
Payday Policy
Vacation, Holidays and Other Paid Time Off
Overtime Policy (FSLA)
Flex-Time Policy
Medical Coverage Policy
Dental Coverage Policy
COBRA Policy
Workers’ Compensation Policy
Disability Coverage Policy
Unemployment Compensation
Life Insurance
Employee Retirement Income Security Act (ERISA)
Retirement Plan Policy
401(k) Plan Policy
Professional Dues Policy
Continuing Education Policy
Tuition Assistance Policy
Uniform Reimbursement Policy
Employee Assistance Program (EAP)
Dependent Care Assistance Program (DCAP)

Chapter 6: Employee Management

Learning Objectives
Employee Motivation
Employee Appreciation
Staff Evaluations
Employer Challenges
Embezzlement and Fraud

Chapter 7: Terminating Employees

Learning Objectives
Reasons for Termination
Handling References
Exit Interviews
Post-Employment Competition
Termination Details
Post-Termination Issues

Chapter 8: Patient Management

Learning Objectives
Patient Relations
Managing Various Patient Groups

Chapter 9: Safety and Security in the Workplace

Learning Objectives
General Workplace Safety
Complying with OSHA Standards Policy
Bloodborne Pathogens Standard Policy
Hazard Communication Standard Policy
Emergency Action Plan Policy
Fire Prevention Plan
Exit Routes
Natural Disasters
Building Security
Contingency Plan
Ergonomics Policy
Posted Notices


Appendix 1: Reading List

Appendix 2: Web Resources
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Product Details

  • BN ID: 2940013231337
  • Publisher: American Dental Association
  • Publication date: 10/5/2011
  • Sold by: Barnes & Noble
  • Format: eBook
  • Pages: 204
  • Sales rank: 1,138,584
  • File size: 2 MB

Meet the Author

The not-for-profit ADA is the nation's largest dental association, representing more than 156,000 dentist members. The premier source of oral health information, the ADA has advocated for the public's health and promoted the art and science of dentistry since 1859. The ADA's state-of-the-art research facilities develop and test dental products and materials that have advanced the practice of dentistry and made the patient experience more positive. The ADA Seal of Acceptance long has been a valuable and respected guide to consumer dental care products. The monthly Journal of the American Dental Association (JADA) is the ADA's flagship publication and the best-read scientific journal in dentistry. For more information about the ADA, visit the Association's website at

The ADA offers a variety of professional publications, from infection control to staff training to coding to HIPAA, to help you run a successful dental practice. For more information, visit the ADA Catalog at or call 1-800-947-4746.
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Sort by: Showing 1 Customer Reviews
  • Posted July 11, 2012

    Very comprehensive

    Wow. They really thought of every situation in this book. I love the fact that it comes with a CD-ROM with all the forms and policies in Microsoft Word so I can make them specifically for my practice.

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