Develop an up-to-date office policy manual with the help of the ADA. This guide includes sample policies, forms, and worksheets to help craft the perfect policy for nearly every situation. It contains:
• 99 sample office policies on topics such as:
o Compensation and benefits, such as paid time off, insurance, and retirement plans
o Internet, social media, and electronic communications
o Employee conduct, including personal appearance and dress code, attendance and
confidentiality
• Sample job descriptions, job ads, employment application, and interview questions
• Sample forms, worksheets and checklists including:
o Hiring and termination checklists
o Performance appraisals
o Progressive discipline documentation
• Explanations of:
o At-will employment
o Employees vs. independent contractors
o Part-time, full-time, and temporary employees
Also offers information on staff training, employee motivation and appreciation, and patient management.
Table of Contents
Introduction
Chapter 1: Employee Recruitment
Job Descriptions
Employee Resources
Employment Advertisements
Employment Applications
Effective Interviewing Strategies
Additional Strategies in the Hiring Process
How to Make an Offer
Rejection of an Applicant
Hiring Checklist
Summary
Chapter 2: Office Policies
Employee Welcome
Manual Introduction and Description
Practice History and Description
Mission Statement
Diversity
Nondiscrimination/Equal Employment Opportunity
Employee with Disabilities
Office Schedule
Office Appearance
Employee Rest Area
Personal Belongings
Parking Regulations
Dentist Absence/Office Closure
Office Closure Due to Inclement Weather or Uninhabitable Facilities
Summary
Chapter 3: Employee Policies
Employee or Independent Contractor?
At-will Employment
Part-time, Full-time and Temporary Employees
Exempt and Non-exempt Employees
Probationary Period
Personnel Records
Employee Attendance
Time and Attendance Reports
Call-in and Tardiness
Lunch and Breaks
Food and Drink
Travel Expenses Reimbursement
Employee Conduct
Electronic Communications
Records Retention
Conflict of Interest
Office Dating
Harassment
Workplace Violence
Weapons
Employee Referral
Nursing Mothers
Summary
Chapter 4: Employee Training
Employee Orientation and New Hire Checklist
Training Programs
Summary
Chapter 5: Employee Benefits
Employee Compensation and Paycheck Deductions
Payday
Vacation, Holidays and Other Paid Time Off
Overtime (FLSA)
Flex-time
Medical Coverage
Dental Coverage
COBRA
Workers' Compensation
Disability Coverage
Unemployment Compensation
Life Insurance
Employee Retirement Income Security Act (ERISA)
401(k) Plan
Retirement Plan
Professional Dues
Continuing Education
Tuition Assistance
Uniform Reimbursement
Employee Assistance Program (EAP)
Dependent Care Assistance Program (DCAP)
Summary
Chapter 6: Employee Management
Employee Motivation
Employee Appreciation
Staff Evaluations
Progressive Discipline
Drug-free Workplace
Summary
Chapter 7: Terminating Employees
Reasons for Termination
References
Exit Interviews
Post-employment Competition
Termination Details
Post-termination Issues
Summary
Chapter 8: Patient Management
Patient Relations
Managing Various Patient Groups
Summary
Chapter 9: Safety and Security in the Workplace
General Workplace Safety
Complying with OSHA Standards
Fire Prevention Plan
Exit Routes
Natural Disasters
Building Security
Contingency Plan
Ergonomics
Radiography
Posted Notices
Summary
References
References
Policy Index
