The Administrative Professional: Technology & Procedures (with CD-ROM) / Edition 13

The Administrative Professional: Technology & Procedures (with CD-ROM) / Edition 13

by Patsy Fulton-Calkins
     
 

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ISBN-10: 0538729481

ISBN-13: 9780538729482

Pub. Date: 04/28/2006

Publisher: Cengage Learning


The administrative professional role today is challenging due to the constant advances in technology, our global economy, and an increasingly diverse workplace. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES 13E is a complete learning package designed to prepare students for all levels of the office environment including customer satisfaction,

Overview


The administrative professional role today is challenging due to the constant advances in technology, our global economy, and an increasingly diverse workplace. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES 13E is a complete learning package designed to prepare students for all levels of the office environment including customer satisfaction, technological changes, and time management. With this text, students will gain the knowledge and skills to become an asset to the administrative professional field.

Product Details

ISBN-13:
9780538729482
Publisher:
Cengage Learning
Publication date:
04/28/2006
Edition description:
Book & CD-ROM
Pages:
464
Product dimensions:
8.80(w) x 10.70(h) x 0.80(d)

Table of Contents


PART I. THE WORK ENVIRONMENT. 1. The Ever-Changing Workplace. 2. Ethics--Essential in the Workplace. 3. Stress, Anger, and Time Management. PART II. WORKPLACE TECHNOLOGIES. 4. Information Processing. 5. Telecommunications. PART III. WRITTEN COMMUNICATIONS, RECORDS, AND PRESENTATIONS. 6. Written Communication. 7. Records management. 8. Presentations. PART IV. CUSTOMER AND EMPLOYEE SATISFACTION. 9. The Workplace Team. 10. Customer Service. PART V. MAIL, TRAVEL, MEETINGS AND CONFERENCES. 11. Workplace Mail and Copiers. 12. Travel Arrangements. 13. Meetings and Conferences. PART VI. YOUR CAREER. 14. Job Search. 15. Teleworker/Virtual Assistant. 16. Leadership Skills. References. Case Solutions. Index.

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