The Administrative Professional: Technology & Procedures (with CD-ROM) / Edition 13

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Overview

The administrative professional role today is challenging due to the constant advances in technology, our global economy, and an increasingly diverse workplace. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES 13E is a complete learning package designed to prepare students for all levels of the office environment including customer satisfaction, technological changes, and time management. With this text, students will gain the knowledge and skills to become an asset to the administrative professional field.

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Product Details

  • ISBN-13: 9780538729482
  • Publisher: Cengage Learning
  • Publication date: 4/28/2006
  • Edition description: Book & CD-ROM
  • Edition number: 13
  • Pages: 464
  • Sales rank: 1,229,600
  • Product dimensions: 8.80 (w) x 10.70 (h) x 0.80 (d)

Meet the Author

Dr. Patsy J. Fulton-Calkins' experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, and high school levels. In addition to her teaching experience, she has worked as an administrator in the following positions: • Chancellor of Oakland Community College (the chief executive officer), Oakland County, Michigan • President of Brookhaven College, Dallas, Texas • Vice-President of Instruction at El Centro College and Cedar Valley College, Dallas, Texas • Division Chairperson of Business and Social Science, Cedar Valley College, Dallas, Texas Her present position includes working with Tom Monaghan Associates, Inc. as a senior consultant in institutional advancement work with clients across the United States. Additionally, she is an adjunct professor at the university level. Her educational credentials include a B.B.A., an M.B.Ed., and a Ph.D. Honors include Outstanding Alumnus, University of North Texas; Transformational Leader in Community Colleges; Who's Who in America, Outstanding Woman in Management; Paul Harris Fellow of Rotary International; Beta Gamma Sigma, National Honorary Business Fraternity; and Piper Professor.

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Table of Contents

PART I. THE WORK ENVIRONMENT. 1. The Ever-Changing Workplace. 2. Ethics—Essential in the Workplace. 3. Stress, Anger, and Time Management. PART II. WORKPLACE TECHNOLOGIES. 4. Information Processing. 5. Telecommunications. PART III. WRITTEN COMMUNICATIONS, RECORDS, AND PRESENTATIONS. 6. Written Communication. 7. Records management. 8. Presentations. PART IV. CUSTOMER AND EMPLOYEE SATISFACTION. 9. The Workplace Team. 10. Customer Service. PART V. MAIL, TRAVEL, MEETINGS AND CONFERENCES. 11. Workplace Mail and Copiers. 12. Travel Arrangements. 13. Meetings and Conferences. PART VI. YOUR CAREER. 14. Job Search. 15. Teleworker/Virtual Assistant. 16. Leadership Skills. References. Case Solutions. Index.

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