The Art and Science of 360 Degree Feedback / Edition 1

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Develop outstanding organizations using 360? feedback!

Use 360? feedback to achieve your organization's goals and enhance employee performance. This exceptional tool shows you what makes for a successful 360? feedback program and how it can benefit your company. You'll learn the step-by-step process to implement a successful 360? feedback program.

You'll gain the skills to:

* Promote cultural change* Maximize employee excellence* Foster extraordinary teamwork

The Art and Science of 360? Feedback is the first and only single-volume guide to all the hows and whys of 360? feedback. It contains case studies and examples of major companies that have successfully implemented 360? feedback into their organizations. You'll learn the process for enlisting the support of and comittment to 360? feedback from others in your organization--a key ingredient for success that is often overlooked. Guidelines are also included for making the process smooth and painless for everyone involved.

360? feedback has the potential to bring about real, measurable change in the behavior of your employees. This remarkable how-to guide shows you exactly how to get those results. Order your copy today!

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Editorial Reviews

From the Publisher
"The Art and Science of 360? Feedback is a must-read for all managers and human resource professionals. Lepsinger and Lucia offer a clear road map, pragmatic tools, and sage advice for all those concerned about improving human performance. If you're considering making 360? feedback part of your organization's practice -- and you can't afford not to -- don't embark on that journey until you've consulted this essential resource." --Jim Kouzes, coauthor The Leadership Challenge and Credibility; Chariman and CEO, Tom Peters Group/Learning Systems

"You'd have to be insane to take on 360? feedback without first reading this book. Lepsinger and Lucia have written a comprehensive guide to the process, chock full of practical ideas and real-world examples." --Diane Hessan, Executive Vice President, The Forum Corporation and coauthor of Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage

"Lepsinger and Lucia have written a book that fills an important gap in our field -- it addresses the best practices of using 360? feedback and gives the practical how-two's in setting up systems for successfully implementing 360? feedback. Congratulations Rick and Toni; I'll keep recommAnding this book." --Randall P. White, Ph.D., RPW Executive Development Inc.

"In today's business climate, the contract between employee and employer puts career management in the hands of the individual. 360? feedback is an integral part of the information one needs to plan his/her career. Lepsinger and Lucia have captured the critical issues regarding 360? feedback and presented them in an easily digestible and understandable format for HR executives and management." --Maxine Fechter, Vice President, Human Resources, Coach Leatherware

"I've seen 360? feedback change the professional lives of my fellow executives, helping them to realize their potential. I highly recommAnd this feedback mechanism for all professionals." --Bob Silver, Director of Operations, Service and Systems at Paine Webber

"Lepsinger and Lucia clearly explain how to select and implement a multi-source feedback system in an organization. Detailed guidelines and concrete examples from their consulting experiences help readers understand what must be done to avoid the pitfalls and achieve the potential benefits of 360? feedback." --Dr. Gary Yukl, Professor of Management, State University of New York at Albany, and author of Leadership in Organization

"This is a book that is chock full of solid advice for the practitioner, especially for those who are just getting started with 360? feedback -- a rich resource." --Ellen Van Velsor, Product Development Research, Center for Creative Leadership, and co-author of Feedback to Managers (Volumes I & II), A Review nd Comparison of Sixteen Multi-rater Feedback Instruments

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Product Details

  • ISBN-13: 9780787908553
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 5/28/1997
  • Edition description: Older Edition
  • Edition number: 1
  • Pages: 304
  • Product dimensions: 6.00 (w) x 9.20 (h) x 0.95 (d)

Meet the Author

Richard Lepsinger is president of OnPoint Consulting. He is coauthor of three books, including Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices, The Art and Science of 360 Degree Feedback, first edition, and The Art and Science of Competency Models.

Anntoinette D. Lucia is president of West End Consulting, Inc. She is the coauthor of two books, The Art and Science of 360 Degree Feedback, first edition and The Art & Science of Competency Models.

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Table of Contents

The Authors
1 The ABCs of [actual symbol not reproducible] Feedback 3
2 The Uses of [actual symbol not reproducible] Feedback: A Tool for Strategic Change 23
3 The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback 47
4 Using Interviews to Augment [actual symbol not reproducible] Feedback 73
5 Creating Champions: Selling the Idea to Others in Your Organization 97
6 Gathering the Feedback: Tips on Administering the [actual symbol not reproducible] Process 119
7 Holding Up the Mirror: Presenting the Feedback 143
8 Creating Lasting Change: Follow-up Activities 173
9 Enhancing Performance Management Systems 197
Resource A Examples of [actual symbol not reproducible] Feedback 223
Resource B Checklist for Selecting a Questionnaire 255
Resource C Sample Worksheets for Feedback Analysis and Interpretation 259
Resource D [actual symbol not reproducible] Feedback Administration Flowchart 269
Notes 271
Index 279
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