The Art of Community: Building the New Age of Participation

by Jono Bacon

Overview

Online communities provide a wide range of opportunities for supporting a cause, marketing a product or service, or building open source software. The Art of Community helps you recruit members, motivate them, and manage them as active participants. Author Jono Bacon offers experiences and observations from his 14-year effort to build and manage communities, including his current position as manager for Ubuntu.

Discover how your community can become a reliable support network, a valuable source of new ideas, and a powerful marketing force. This expanded edition shows you how to keep community projects on track, make use of social media, and organize collaborative events. Interviews with 12 community management leaders, including Linus Torvalds, Tim O’Reilly, and Mike Shinoda, provide useful insights.

• Develop specific objectives and goals for building your community
• Build processes to help contributors perform tasks, work together, and share successes
• Provide tools and infrastructure that enable members to work quickly
• Create buzz around your community to get more people involved
• Harness social media to broadcast information, collaborate, and get feedback
• Use several techniques to track progress on community goals
• Identify and manage conflict, such as dealing with divisive personalities

Product Details

ISBN-13:	9781449312060
Publisher:	O'Reilly Media, Incorporated
Publication date:	05/31/2012
Edition description:	Second Edition
Pages:	572
Product dimensions:	6.90(w) x 9.10(h) x 1.20(d)

About the Author

Jono Bacon is an award-winning leading community manager, author and consultant. Currently the community manager for the worldwide Ubuntu community, Bacon is a regular keynote speaker, has also authored four books and acted as a consultant to a range of technology companies. Bacon's weblog (http://www.jonobacon.org/) is one of the widest read Open Source weblogs and he writes regularly about community management.

Table of Contents

• Foreword from the First Edition
• Foreword
• Preface
• Chapter 1: The Art of Community
• Chapter 2: Planning Your Community
• Chapter 3: Communicating Clearly
• Chapter 4: Processes: Simple Is Sustainable
• Chapter 5: Supporting Workflow with Tools and Data
• Chapter 6: Social Media
• Chapter 7: Building Buzz
• Chapter 8: Measuring Community
• Chapter 9: Managing and Tracking Work
• Chapter 10: Governance
• Chapter 11: Handling Conflict and Relationships
• Chapter 12: Creating and Running Events
• Chapter 13: Hiring a Community Manager
• Chapter 14: Community Case Book
• Chapter 15: Onward and Upward
• Colophon