The Art of Community: Building the New Age of Participation [NOOK Book]

Overview

Online communities provide a wide range of opportunities for supporting a cause, marketing a product or service, or building open source software. The Art of Community helps you recruit members, motivate them, and manage them as active participants. Author Jono Bacon offers experiences and observations from his 14-year effort to build and manage communities, including his current position as manager for Ubuntu.

Discover how your community can become a reliable support network, a...

See more details below
The Art of Community: Building the New Age of Participation

Available on NOOK devices and apps  
  • NOOK Devices
  • NOOK HD/HD+ Tablet
  • NOOK
  • NOOK Color
  • NOOK Tablet
  • Tablet/Phone
  • NOOK for Windows 8 Tablet
  • NOOK for iOS
  • NOOK for Android
  • NOOK Kids for iPad
  • PC/Mac
  • NOOK for Windows 8
  • NOOK for PC
  • NOOK for Mac
  • NOOK Study

Want a NOOK? Explore Now

NOOK Book (eBook)
$18.99
BN.com price
(Save 44%)$33.99 List Price

Overview

Online communities provide a wide range of opportunities for supporting a cause, marketing a product or service, or building open source software. The Art of Community helps you recruit members, motivate them, and manage them as active participants. Author Jono Bacon offers experiences and observations from his 14-year effort to build and manage communities, including his current position as manager for Ubuntu.

Discover how your community can become a reliable support network, a valuable source of new ideas, and a powerful marketing force. This expanded edition shows you how to keep community projects on track, make use of social media, and organize collaborative events. Interviews with 12 community management leaders, including Linus Torvalds, Tim O’Reilly, and Mike Shinoda, provide useful insights.

  • Develop specific objectives and goals for building your community
  • Build processes to help contributors perform tasks, work together, and share successes
  • Provide tools and infrastructure that enable members to work quickly
  • Create buzz around your community to get more people involved
  • Harness social media to broadcast information, collaborate, and get feedback
  • Use several techniques to track progress on community goals
  • Identify and manage conflict, such as dealing with divisive personalities
Read More Show Less

Product Details

  • ISBN-13: 9781449338671
  • Publisher: O'Reilly Media, Incorporated
  • Publication date: 5/9/2012
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 2
  • Pages: 576
  • Sales rank: 1,200,109
  • File size: 7 MB

Meet the Author

Jono Bacon is an award-winning leading community manager, author and consultant. Currently the community manager for the worldwide Ubuntu community, Bacon is a regular keynote speaker, has also authored four books and acted as a consultant to a range of technology companies. Bacon's weblog (jonobacon.org/) is one of the widest read Open Source weblogs and he writes regularly about community management.

Read More Show Less

Table of Contents

Foreword from the First Edition;
Foreword;
Preface;
Documenting the Undocumented;
The Second Edition;
Who Is This Book For?;
The Road Ahead;
If You Like (or Don’t Like) This Book;
License;
Join Our Community;
Typographical Conventions Used in This Book;
Safari® Books Online;
How to Contact Us;
Acknowledgments;
Chapter 1: The Art of Community;
1.1 Collaboration-Driven Ethos;
1.2 The Essence of Community;
1.3 The Basis of Communication;
1.4 Unwrapping Opportunity;
1.5 A Community Manager: Becoming the Community;
1.6 Moving Forward;
Chapter 2: Planning Your Community;
2.1 Planning for Success;
2.2 Teams: The Building Blocks of Belonging;
2.3 Designing Your Community;
2.4 Filling Out the Plan;
2.5 Pulling Together the Threads;
2.6 Documenting Your Strategy;
2.7 Financially Supporting Your Community;
2.8 Wrapping Up;
Chapter 3: Communicating Clearly;
3.1 He Said, She Said;
3.2 Building Your Communication Channels;
3.3 Leading by Example;
3.4 Summary;
Chapter 4: Processes: Simple Is Sustainable;
4.1 Eyes on the Prize;
4.2 Building Great Processes;
4.3 Assessing Needs;
4.4 Getting Buy-In for Your Processes;
4.5 The On-Ramp: Creating Collaborative Processes;
4.6 Process Reassessment;
4.7 Moving On;
Chapter 5: Supporting Workflow with Tools and Data;
5.1 Understanding Your Workflow;
5.2 Building Great Infrastructure;
5.3 Avoiding Resource Fetishism;
5.4 Technical Considerations;
5.5 Building and Maintaining Transparency;
5.6 Regular Workflow Assessment;
5.7 Moving On;
Chapter 6: Social Media;
6.1 Don’t Be That Guy/Girl;
6.2 Being Social;
6.3 Social Media Services in a Nutshell;
6.4 Harnessing Social Media;
6.5 Social Media on Your Terms;
Chapter 7: Building Buzz;
7.1 Mindshare;
7.2 The Building Blocks of Buzz;
7.3 Setting Up Your Base;
7.4 The Buzz Cycle;
7.5 Buzz Targets;
7.6 Building Alliances;
7.7 Events and Conferences;
7.8 Summary;
Chapter 8: Measuring Community;
8.1 Community Self-Reflection;
8.2 The Foundations of Feedback;
8.3 Hooks ’n’ Data;
8.4 Anonymity and Privacy;
8.5 Moving On;
Chapter 9: Managing and Tracking Work;
9.1 Credibility and the Need to Track Progress;
9.2 The Importance of Tracking Our Work;
9.3 What We Need to Manage;
9.4 Tracking Projects;
9.5 Tracking Growth and Decline;
9.6 Tracking Health;
9.7 Reacting to Community Concerns;
9.8 Moving On;
Chapter 10: Governance;
10.1 Accountability;
10.2 Governance Does Not Suck;
10.3 Governance and Community;
10.4 The Case for Governance;
10.5 Learning from the Leaders;
10.6 Setting Up a Community Council;
10.7 Ubuntu Governance Example;
10.8 Expanding Governance;
10.9 Summary;
Chapter 11: Handling Conflict and Relationships;
11.1 The Nature of the Beast;
11.2 The Calm Before the Storm;
11.3 The Conflict Resolution Process;
11.4 Dealing with Burnout;
11.5 Handling Absence;
11.6 Handling Bereavement;
11.7 Summary;
Chapter 12: Creating and Running Events;
12.1 Building Family Values;
12.2 Events;
12.3 Getting Organized;
12.4 Organizing Physical Events;
12.5 Getting Sponsorship;
12.6 Case Study: The Ubuntu Developer Summit;
12.7 Organizing Online Events;
12.8 Summary;
Chapter 13: Hiring a Community Manager;
13.1 Why Community Building Has Become a Big Business;
13.2 The Role of a Community Manager in the Corporation;
13.3 Managing Your Community Manager;
13.4 Summary;
Chapter 14: Community Case Book;
14.1 Linus Torvalds, Linux;
14.2 Mike Shinoda, Linkin Park;
14.3 Mårten Mickos, MySQL and Eucalyptus;
14.4 Mike Linksvayer, Creative Commons;
14.5 Tim O’Reilly, O’Reilly Media;
14.6 Carolyn Mellor, X.commerce, PayPal, and eBay;
14.7 Ilan Rabinovitch, Southern California Linux Expo;
14.8 Richard Esguerra, Humble Indie Bundle;
14.9 Mark Bussler, Classic Game Room;
14.10 Mary Colvig, Mozilla;
14.11 Dries Buytaert, Drupal and Acquia;
14.12 James Spafford, Media Molecule;
Chapter 15: Onward and Upward;
15.1 Building Our Own Community;
15.2 The Community Leadership Summit;
15.3 Keeping in Touch;
Colophon;

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously
Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted May 26, 2011

    No text was provided for this review.

Sort by: Showing 1 Customer Reviews

If you find inappropriate content, please report it to Barnes & Noble
Why is this product inappropriate?
Comments (optional)