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The Big Book of Customer Service Training Games / Edition 1
     

The Big Book of Customer Service Training Games / Edition 1

4.8 4
by Peggy Carlaw, Vasudha Deming, Vasudha Kathleen Deming
 

ISBN-10: 0070779740

ISBN-13: 9780070779747

Pub. Date: 09/01/1998

Publisher: McGraw-Hill Professional Publishing

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming,

Overview

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Product Details

ISBN-13:
9780070779747
Publisher:
McGraw-Hill Professional Publishing
Publication date:
09/01/1998
Series:
Big Book Series
Edition description:
Net
Pages:
224
Sales rank:
283,957
Product dimensions:
7.30(w) x 9.10(h) x 0.50(d)

Table of Contents

It's Who You Are.
What You Say and How You Say It.
Make the Connection.
Here's Looking at You.
Make It a Great Day.
Stop, Look, and Listen.
The Sky's the Limit.
When the Going Gets Tough.
Wait! That's Not All.
What About Us?

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The Big Book of Customer Service Training Games 4.8 out of 5 based on 0 ratings. 4 reviews.
Guest More than 1 year ago
Peggy Carlaw and Vasudha Deming have combined extensive training knowledge to make this a highly impactful book. I have been a corporate trainer for 8 years and find myself using the same energizers and ice-breakers continuously. This book increased my repertoire of training activities to offer my participants. As a result I have been energized, and I can pass on the enthusiasm and knowledge.
Guest More than 1 year ago
Thank God for this book. It has improved the efficiency and morale of my department. The best thing since the invention of indoor plumbing !!!
Guest More than 1 year ago
A very well written book with great ideas and concepts related to customer service training. A must for trainers in the customer service arena.
nychra More than 1 year ago
A very useful book in developing a customer service program.