The Black Book of Outsourcing: How to Manage the Changes, Challenges, and Opportunities

Overview

PRAISE FOR THE BLACK BOOK OF OUTSOURCING

"The Black Book of Outsourcing moves beyond the rhetoric and offers specific strategies for those choosing to outsource and for those whose careers have been impacted by outsourcing. Outsourcing is a reality. This book shows companies and workers alike how to turn it into an opportunity."
—Thomas J. Donohue, President and CEO, United States Chamber of Commerce

"An exhaustive, in-depth look at one of the most pressing competitive issues of...

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Overview

PRAISE FOR THE BLACK BOOK OF OUTSOURCING

"The Black Book of Outsourcing moves beyond the rhetoric and offers specific strategies for those choosing to outsource and for those whose careers have been impacted by outsourcing. Outsourcing is a reality. This book shows companies and workers alike how to turn it into an opportunity."
—Thomas J. Donohue, President and CEO, United States Chamber of Commerce

"An exhaustive, in-depth look at one of the most pressing competitive issues of our time. Required reading for all executives who hope to survive in the global economy."
—Joseph P. Quinlan, Chief Global Economist, The Johns Hopkins University

"This book will help you gain an understanding that in the new global, high-tech economy, there's no cruising altitude."
—Robert Reich, Former U.S. Secretary of Labor, Clinton Administration

"Outsourcing is not a fad, but an important shift in how business is done in the global economy. As a global outsourcing leader, Capgemini understands the importance of being informed in making any outsourcing decision. The Black Book of Outsourcing provides a wealth of information on how to get it right."
—Terry Jost, North American Outsourcing Leader, Capgemini

"The Black Book of Outsourcing offers fresh, organized thinking on one of the most vexing and emotionally charged business challenges."
—Ashish Arora, Professor, The Heinz School of Public Policy and Management, Carnegie Mellon University

"This book challenges readers to re-evaluate their preconceived notions about outsourcing."
—J. Brian Quinn, Buchanan Professor of Management Emeritus, Tuck School of Business, Dartmouth College

"This is, without question, the most comprehensive publication on outsourcing. It's destined to become the most regarded source of essential outsourcing information and practice. The Black Book of Outsourcing is the most important outsourcing investment you can make."
—Ward Holland, Vice President, Strategic Initiatives and Corporate Development, Wachovia Corporation

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Editorial Reviews

From the Publisher
“…a comprehensive introduction…” (Supply Management, 6th October 2005)
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Product Details

  • ISBN-13: 9780471718895
  • Publisher: Wiley
  • Publication date: 5/2/2005
  • Series: Wiley Desktop Editions Series
  • Edition number: 1
  • Pages: 384
  • Sales rank: 557,173
  • Product dimensions: 6.00 (w) x 9.00 (h) x 1.00 (d)

Meet the Author

DOUGLAS BROWN is President and cofounder of the Outsourcing Management Institute, an outsourcing consulting firm to institutional advisors, prominent corporations, governments, and other organizations. He has served in senior operations management and executive business development positions in Fortune 500 corporations and start-up ventures alike, particularly in the healthcare and IT industries. He lives in Pinellas County, Florida, with his wife Janine and their three children.

SCOTT WILSON is cofounder of the Out-sourcing Management Institute and President of the renowned Outsourcing Career Center, the first international executive search firm serving outsourcing professionals and management exclusively. He is also an entrepreneur and a leading public speaker on outsourcing. He lives in Clearwater, Florida, with his wife Marianne and their two children.

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Table of Contents

Preface.

Introduction: Outsourcing: Opportunities and Challenges.

Part One: How to Plan, Lead, and Manage Outsourcing Initiatives.

Chapter 1: Overview of the Outsourcing Process.

Chapter 2: Making the Decision to Outsource.

Chapter 3: What You Need to Know before You Start.

Chapter 4: Assessing Cost, Benefit, and Risk for Your Outsourcing Venture.

Chapter 5: Outsourcing Options.

Chapter 6: Selecting Your Suppliers and Vendors.

Chapter 7: Managing Your Outsourcing Vendors.

Chapter 8: Navigating Contracts and Negotiations.

Chapter 9: New Career Opportunities in Outsourcing Management.

Chapter 10: Finding Top Outsourcers: Vendor Directory.

Chapter 11: Avoiding Common Outsourcing Mistakes.

Part Two: The Indispensable Guide to Finding an Outsourcing Career.

Chapter 12: Strategizing for Success in the New Global Economy.

Chapter 13: Learning to Market Yourself in the Global Economy.

Chapter 14: Hot Jobs in Outsourcing.

Chapter 15: Finding an Offshore, Nearshore, or Bestshore Job.

Part Three: The Indispensable Guide for Outsourcing Entrepreneurs.

Chapter 16: Starting Down the Entrepreneurial Path to Outsourcing.

Chapter 17: Capitalizing on the Outsourcing Start-Up Boom.

Chapter 18: Starting an Outsourcing Business.

Glossary.

Index.

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See All Sort by: Showing 1 – 20 of 22 Customer Reviews
  • Anonymous

    Posted August 3, 2006

    The Best New Books on Business...and Why...

    Kudo's to Thomas Friedman for bringing the much needed attention to the impending business issues of offshoring, globalization and outsourcing. Through interviewing influential executives at top technology companies in India and the US in particular, he has crafted a first-person journalist's trip report intertwined with personal anecdotes. The book has been critiqued as being a 'how I spent my summer vacation' treatment of this serious subject of globalization which takes several hours to move through, this book is for you. A more practically written and concise new book that I couldn't put down until I finished -- in just 2 hours is THE BLACK BOOK OF OUTSOURCING by Doug Brown & Dr Scott Wilson. I dog-earred and highlighted and post-it noted this perfect outsourcing reference manual and it sits directly on my desk for regular user. THE BLACK BOOK OF OUTSOURCING has just been released in the last six months through Wiley Publishers, and it begins where Friedman left off. Not only does it encapsulate Friedman's message in just a few short pages, it goes on to provide thought-provoking ideas for action. It's written by a business and technology experts and has contributions from a dozen other experts from the outsourcing and offshoring hot spots, including Shanghai, Taipei, Bangalore, Sydney, London, Singapore, and more. If you don't have the time to wade through Friedman's almost 500 pages, or if you have already and want to know more, I highly recommend THE BLACK BOOK OF OUTSOURCING. Actually, together, they may an awesome team of books in your business arsenal. Most Importantly, you don't have to be a globalist or economist or a free tank thinker to get this topic to you may think... 'why bother reading such high brow stuff?' Here's why. Globalization will leave no nation, company or person untouched, including you and me. So, we'd better get ourslves ready for extreme competition. Friedman's Flat World and Brown & Wilson's THE BLACK BOOK OF OUTSOURCING will get you in a place of knowledge, history, business changes, effects, challenges and opportunities. Botton Line: Buy both books together at discount. No better career advance training is so ready to lead you to a new global business player and executive.

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  • Anonymous

    Posted February 24, 2006

    Training Magazine (Review): Best New Book Choice for Learning Strategies

    The Black Book of Outsourcing: How to Manage the Changes, Challenges, and Opportunities - by Douglas Brown, Scott Wilson This comprehensive guide and directory for the emerging field of outsourcing includes expert advice on how to operate an outsourcing program, how to deal with the political aspects of outsourcing, and how to find a career in outsourcing. A controversial subject in the global business community, outsourcing is fast becoming one of the greatest organizational and industrial shifts in modern history.

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  • Anonymous

    Posted January 28, 2006

    Quintessential Outsourcing Reference Manual

    I am a sucker for reference books. A good reference book invites browsing by the hour and ends up being tattered from frequent handling, littered with Post-It Notes®, underlined and hi-lighted. When I saw this one, I had to have it and its full of highlighting and post-its! Brown & Wilson are determined to make outsourcing a rousing success for the business, the economy and the individual worker. Economists argue that outsourcing is a major factor in corporate America's ability to remain profitable. Companies that announce outsourcing plans routinely see their share prices rise. CEOs of such companies get paid more. Most of us have a lot to learn on the subject. Because we lack the complete understanding of outsourcing, half of all outsourcing contracts signed during the past three years will fail to meet expectations, say the authors of THE BLACK BOOK OF OUTSOURCING. Those failures can be traced to three problems: miscommunication, governance failure and poor coordination. The book provides a step-by-step process to prevent these problems, advice that includes creating a well-aligned sourcing strategy, evaluating and selecting service providers, and methods for long-term management and governance. The Black Book of Outsourcing is chock-full of helpful charts and lists, among them what is the best governance structure and a sample outsourcing management dashboard. The detailed checklists, directories and instructions for success are great weapons for any executive or manager being pressured into outsourcing¿ Make a personal chart of these pages and place them on your office wall. The Black Book of Outsourcing is the practical guide to creating a foundation for sourcing success. And given the potential outsourcing failure rates cited in this book, business leaders and manager can use all the help they can get. On the whole an excellent read and a book that I read very enthusiastically. It¿s going to be your outsourcing reference manual for decades to come.

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  • Anonymous

    Posted November 4, 2005

    Can't Beat this Outsourcing Book for Comprehensive Information and Strategies

    The only draw back is that this book tries to be all things to all parties (Outsourcing buyers, sellers, entrepreneurs and job seekers) which makes the book extensive and very large and bulky. If you're only going to buy one book on outsourcing, buy this one, no question.

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  • Anonymous

    Posted December 30, 2005

    Best Outsourcing Book for 2006

    The Black Book of Outsourcing: How to Manage the Changes, Challenges, and Opportunities, by Douglas Brown and Scott Wilson. John Wiley & Sons, Inc. An excellent source for information and guidance. The book's three main parts cover: how to plan, lead and manage outsourcing initiatives a guide to finding an outsourcing career and a guide for outsourcing entrepreneurs. Some specific topics include: making decisions to outsource what is needed to be known before starting assessing cost, benefit, and risk outsourcing options selecting suppliers and vendors and much more. Includes an annotated, extensive vendor directory. Offers a wealth of information and insights. 370 pp. 2005.

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  • Anonymous

    Posted December 29, 2005

    This Really is the Most Comprehensive and Useful Outsourcing Manual

    I can highly recommend this outsourcing book over the others I've bought over the past twelve months. It's fresh and current. I am the Chief Sourcing Officer for a Houston, TX based energy corporation and we have had several of outsourcing authors and notables in for speechs and instruction for our management staffers in 2005 and planned in 2006. Douglas Brown & Scott Wilson made our sessions full of how-to, analysis and vision on the best and the worst of outsourcing/sourcing. The course work follows this book so you can be assured you're received a top quality set of executive education documents. Its a sure bet if you want the full picture and need to make some actual decisions quickly.

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  • Anonymous

    Posted December 21, 2005

    Comprehensive survey

    Authors Douglas Brown and Scott Wilson offer a good, elementary introduction to outsourcing. They present a comprehensive survey of how to decide whether to outsource and how to select an outsource vendor, deal with contract negotiations and prepare for the reality behind the hype of outsourcing. Many business readers may be surprised to learn that, notwithstanding the great difference in pay between Indian and American engineers (for example), first-year savings on outsourcing contracts may be as little as 15%, and company productivity may fall by this amount or more because of the time you must invest in knowledge-transfer and training. The book includes a lengthy directory of firms involved in outsourcing services and provides several chapters to guide employees who are facing the possibility of having their jobs outsourced. We recommend this book to managers whose companies are considering outsourcing and to those who hope for careers in the burgeoning outsourcing industry.

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  • Anonymous

    Posted November 28, 2005

    out sourcing quantity time,focus on quality time

    throughout progress of civilisation out sourcing has been there, it was physical labour, now with downloading by wire, it is inevitable.educated human resources is in abundance,americans should focus on quality time this will set the next trend, of edging technology ,inspiration is one percent which cannot be outsourced yes perspiration can be outsourced, there will be astop to illegal immigration of white collars this will benefit globally as an integrating force for the benefit of all

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  • Anonymous

    Posted September 7, 2005

    Three Cheers for the 'Dummies' Guide to Outsourcing'

    Thanks to the authors for a very practical guide of actionable steps. I reviewed several other outsourcing books and all either go on 'ad nauseum' condemning the reality of outsourcing &/or speaking too far over the regular manager's head to understand first steps or a process. I will save you hundreds of dollars and weeks of frustration - check this book out first and forget the rest - especially if you're in a bind about having to manage or select outsourcing for your organization PDQ!!! Good job!

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  • Anonymous

    Posted September 5, 2005

    Facing corporate consolidation and downsizing, I got a promotion instead, thanks to Brown & Wilson's advice!

    My company was sold by a competitor on Jul 01 2005. The transition period called for my downsizing as Director of Product Quality. I studied our new corp's open positions including six new positions in outsourcing governance. I bought several books on outsourcing to qualify myself better, and after review, returned all but The Black Book of Outsourcing. The resources inside this one book are better than the rest combined. Long story short, I secured the new job and have this book to sincerely thank! I HIGHLY recommended it to anyone stuck in the same spot as I was...as well as anyone who's prepping for a career change. Its great job insurance!!!

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  • Anonymous

    Posted June 14, 2005

    This is NOT another OFFSHORING Story

    Brown & Wilson propose how Americans can reprosper with OUTSOURCING. What a surprise! They also project America will become a top OFFSHORING DESTINATION by 2015! I can't understand why more media coverage hasn't been on this book. Strangely, the press seems to want to hide the positive, helpful and instructive - - - and keep printing the doom and gloom of Anti-Outsourcing. The solutions and recommendations in this book are practical, actionable and sensible. I have suggested it to my students and colleagues, and happy to do here as well. Thank you.

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  • Anonymous

    Posted August 9, 2005

    Absolutely Current 'How To' Outsource- A Mgmt Gem! Not focused on Taboos of Offshoring

    We bought the book to learn how to move our accounting and payroll services into outsourcing. We then got the hang of it thanks to the excellent instructions and details of 'How-To' outsource successfully. Not judgemental on is outsourcing good or bad, but advise on how to do it right. I sense the authors are proponents of outsourcing but not of offshoring. We appreciated that approach. We've also outsourced all human resources since, and moved our former HR Mgr into a new job as our Chief Resource Officer - tracking our outsourcing deals. We bet we might have paid tens of thousands of dollars for this advise as part of a consulting engagement from a Big 4,etc. Instead, we did it ourselves! I can not recommend another current business operations book higher at this time.

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  • Anonymous

    Posted May 9, 2005

    Great, Comprehensive Outsourcing Industry Directories

    The resources are well worth the price. The collection of information for corporate executivess, white collar job seekers and entrepreneurs are all addressed in the single volume. I recommended a copy for every public library. Two thumbs up!

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  • Anonymous

    Posted July 12, 2005

    Best Career Book for the Coming Decade

    I found real career inspiration in this book. I thought the book told the honest truth - no hype or scare tactics - on how to make the most of the Outsourcing situation. Its not pro-offshoring...it's all about how to make the most of the situation, whether the jobs are overseas or shift back to the US and UK. I highly recommend this book for anyone looking for a job or feeling the heat of pending unemployment. It'll put you on the track to re-grouping your professional self and hit the ground running. Three cheers!

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  • Anonymous

    Posted April 18, 2005

    Black Book of Outsourcing: How to Manage the Changes, Challenges and Opportunities

    The title and cover are irresistable. I saw a copy as soon as I walked into the Barnes and Noble at lunch today in Lower Manhattan. It got passed around the office so much that when I finally just got it back it was well worn! My eight colleagues already called to pick up their copies after work. Well done authors! Its a gold mine of information and will surely be a bestseller among execs around the world.

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  • Anonymous

    Posted April 20, 2005

    Black Book of Outsourcing: How to Manage the Changes, Challenges and Opportunities

    I bought the books 'What Color is Your Parachute' and 'The Black Book of Outsourcing' at the same time. Guess which one landed me my new job after 16 months of searching? Its this one (The Black Book of Outsourcing). Its the best resource manual or career guide out there! Don't be put off by the title - there is a whole section on how to get a job in outsourcing and how to re-skill yourself to qualify for the new jobs also. I am the new chief resource officer over all outsourced services for a major Dallas company. I would have never thought of this career path before I picked up the book - but I am crazy-happy I did!!! You can thank me later!!!!! FH

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  • Anonymous

    Posted April 15, 2005

    Black Book of Outsourcing: How to Manage the Changes, Challenges and Opportunities

    I found that the authors don't fill you with hype or confusing rhetoric or highly technical BS or academic theoretical recommendations or scare tactics like the poor selection of pro- and anti- outsourcing books available thus far. This is great, practical, usuable information and leaves you with a feeling of empowerment to succeed if you choose to get involved in outsourcing as a employee/boss/owner. Hell, its a reality gang. You can either read this and have a true advantage over your competition (internal and external)or sink with the rest of those who were waiting for outsourcing to go away! There was a great quote in the book from Galbraith which sums it up nicely...paraphrased...'When facing a new business challenge, most people get busy proving why they don't need to change, rather than working on the challenge.' I am prepared thanks to this book & I feel like it escalated me high above my huge corporate pool of MBA sharks who still don't get it!!! The best part of the Book is it's full of tips, instructions, practical advice and useful information about both outsourcing and not outsourcing...its about being smart enough to be able to assess the true outsourcing bottom line, then takes you through the contracting, service levels, and avoiding failures. They didn't teach us this stuff in MBA school!!!

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  • Anonymous

    Posted April 15, 2005

    Black Book of Outsourcing: How to Manage the Changes, Challenges and Opportunities

    I was expecting a book about either how great outsourcing is or how to set up outsourcing in my IT department. What I discovered when I got my copy was a book full of incredible information on how to assess my company's functions to see if outsourcing even makes sense, how to get a job in the growing outsourcing industry (particularly if you got laid off from a tech or mgmt position), and smart advice on the unknowns of outsourcing management. Three cheers! Don't misunderstand what this book is all about. It prepared me to deal with outsourcing - the goods and the bads. Highly Recommended - Five Stars!!!

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  • Anonymous

    Posted March 10, 2005

    Pre-Publication Reviews Look Really Great

    I have only read the early reviews, but this looks like a winner. I bought a few copies for my team of managers. The major business magazines are touting it as a must-read for all managers...we hope it delivers! More to follow...

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  • Anonymous

    Posted January 30, 2005

    There is a Silver Lining to Outsourcing!

    Loved the exerpts we've read so far. We appreciate your insight and taking the mystique and secrets out of outsourcing.

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