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The Coaching Revolution: How Visionary Managers Are Using Coaching to Empower People and Unlock Their Full Porential

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Product Details

  • ISBN-13: 9781593370787
  • Publisher: Adams Media Corporation
  • Publication date: 5/2/2004
  • Pages: 256
  • Product dimensions: 6.06 (w) x 9.30 (h) x 0.60 (d)

Table of Contents

Foreword x
Introduction xiii
Chapter 1 "What the Hell Is Coaching?" 1
An Environment Safe for Coaching 5
Why Not Just Use Training? 8
Part 1 See 11
Chapter 2 A Coach's Four Favorite Words 13
Listening Is Believing 16
Shiny Objects 16
Patella Reflexes 17
How Coaches Listen 20
Lube, Oil, and Filter 21
Chapter 3 "Seeing" a World-Class Culture 33
What Academics Have Long Known 36
Five Cultures at Work 38
The Coaching Revolution Comes Home 44
Improved Cultures Through Coaching 44
Chapter 4 The Spin and the Trash Bag 47
The Problem 48
Trash Bag to the Rescue 51
Chapter 5 Beyond Balance: Work/Life Impact 59
Beyond Balance 61
Another Ineffective Idea 62
A Better Way 63
Undoing the Unintended Consequences 64
Warning Signs 65
Worker Wanderlust 65
But We All Need to Eat 66
The LifeLine Tool 67
Five Levels of Satisfaction 77
Personal Initiatives 80
Why Change Doesn't Happen 81
The Overtime Trap 82
Part 2 Say 85
Chapter 6 The Secret to Leadership 87
How Leaders Get to Lead 90
From Declaration to Common Goal 94
A Declaration Isn't the End--or Even the Beginning 95
Whose Power Is It, Anyway? 97
Chapter 7 Values to the Core 101
Pushing Toward Achievement 102
Watch for Falling Rocks 104
Escape from Sisyphus's Mountain 106
Values-Led Work 112
Buzzwords and Catch Phrases 113
Core Values As a Management Tool 113
The "Sell Out" 115
Core Values As a Recruitment Tool 117
The Joy of Work 118
Chapter 8 Ending the Griping Epidemic 121
Anatomy of an Outbreak 123
Dismantling the Gripe Cycle 125
Wash Your Hands 126
From Gripes to Contracts 127
The Four Boxes of Management 129
Positive Griping 133
Part 3 Do 135
Chapter 9 Holding People Accountable 137
Accountability and Responsibility 138
Cultures and Accountability 139
How Coaches Do It 144
Chapter 10 Clutter Management 147
Private Clutter 152
Major Clutter 153
General Clutter 154
The Magic of Action 155
A Call for Toughness 157
Chapter 11 The J Curve 159
It's Like Yellow VW Bugs 160
What You Don't Know Can Hurt You 161
The J Curve and Coaching 162
The Quadrants 164
Quadrant 1 Coaching Tip: The Boiling Kettle 166
Quadrant 2 Coaching Tip: Symbolic Celebrations 168
Quadrant 3 Coaching Tip: Big Goals 169
The Nexus Point 170
Change As a Core Competence 171
Part 4 Putting It All Together 173
Chapter 12 The Art of Solving the Right Problem 175
The "Wrong Problem" Problem 176
The Problem with Ivory Tower Problem Solvers 178
A Little Myth, and How It Really Works 179
Snapping Ideas Together 182
The Simplistic Solution Paradox 184
The "Red Herring" 186
Focus on Future Accomplishments, Not the Immediate Problem 187
The Walking-Talking White Paper 187
A Few More Problem-Solving Tools 188
The Witches' Brew 190
Chapter 13 The Effectiveness Reflex 195
Processing Processes 196
Stage 1 What Happened? 197
Stage 2 Why It's Not Your Fault 199
Stage 3 What Could You Have Done Differently? 200
Stage 4 What Will You Commit to Doing Differently in the Future? 201
Coaching in a Box 202
Why a Reflex? 204
Chapter 14 Coaching ER 207
Sources of Help 208
Several Hats, One Head 209
Taking It Personally 210
"Hell No, We Won't Grow" 211
"Money, Money, Money" 213
Problems, What Problems? 214
If You're Not a High Achiever, Stop Reading 215
Role Clarification 216
Evaluation 216
Chapter 15 Coaching Across the Generations 217
Challenger vs. Moonwalk 218
Walter Cronkite vs. anything.com 221
All in the Family vs. South Park 223
What South Park Says about Xer Values 224
What's Really the Same 225
The Differences That Matter 228
Pulling It All Together 230
Endnotes 231
Index 237
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