The Competent Leader: 19 Critical Skills Any Manager or Supervisor Must Know

Paperback (New Edition)
$34.95 price
Other sellers (Paperback)
  • All (5) from $22.46   
  • New (4) from $22.46   
  • Used (1) from $34.94   
Sending request ...

More About This Book

Product Details

  • ISBN-13: 9781599962320
  • Publisher: Human Resource Development Press
  • Publication date: 1/1/2011
  • Edition description: New Edition
  • Edition number: 3
  • Pages: 253
  • Product dimensions: 7.20 (w) x 9.10 (h) x 0.70 (d)

Table of Contents

Preface vii

Introduction ix

Chapter 1 Understanding the Changing Role of Supervision 1

Chapter 2 Building Your Confidence and Self-Esteem 9

Chapter 3 Leading Organizational Change 23

Chapter 4 Setting Goals and Planning Actions 33

Chapter 5 Managing Time to Accomplish Your Goals 45

Chapter 6 Communicating Effectively 61

Chapter 7 Delegating to Succeed Through Others 73

Chapter 8 Coaching to Improve Performance 87

Chapter 9 Conducting Valuable Performance Reviews 103

Chapter 10 Building a High-Performing Team 121

Chapter 11 Selecting and Hiring Winners 135

Chapter 12 Facilitating Productive Meetings 149

Chapter 13 Developing Consensus 163

Chapter 14 Managing Conflict 175

Chapter 15 Negotiating for Win/Win Results 189

Chapter 16 Delivering Extraordinary Customer Service 205

Chapter 17 Solving Problems Creatively 219

Chapter 18 Creating a Motivating Environment 229

Chapter 19 Earning Followers in Your Leadership Role 239

About the Authors 253

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)