The Complete Feedback Skills Training Book

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Overview

Sue Bishop's The Complete Feedback Skills Training Book provides a complete range of training and development materials to help managers understand and practise the skills of giving and receiving feedback. It can be used as a resource by trainers, who are developing managers and staff, or as a self-development book for developers themselves.

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Editorial Reviews

From the Publisher
All the instruments are well introduced and documented, most offering several approaches within the activity, all in the clear and practical manner that one expects from this author. Well recommended.' Training Journal, April 2000

'Buy it! It is a good resource particularly for people responsible for developing this important skill within others.' "t" Magazine, April 2000

'Sue Bishop's The Complete Feedback Skills Training Book is an essential guide to improving the skills of giving and receiving feedback.' ISO 9000 and ISO 14000 News, 5/2000

'All the instruments are well-introduced and documented, most offering several approaches within the activity, all in the clear and practical manner that one expects from this author. Well recommended.' Leslie Rae on TrainingZONE website, February 2000

'... this is a well-written and informative book. If you are involved in giving feedback or training those that are in this book is worth investigating.' TrainingZONE website, May 2000

'Sue Bishop has produced an eminently flexible learning resource which is of value not only to those interested in their own self-development, but also to trainers and developers wishing to design participative and interesting learning interventions.' Industrial and Commercial Training, Volume 32, No 7

'I would recommend this volume to anyone who needs to give or receive feedback as part of their role, and certainly to trainers who provide sessions of any length or complexity on feedback. It is useful to find so much information with relevant activities in one place.' Training Zone, November 2005

'The Complete Feedback Skills Training Book offers substantial and multi-functional guidance on the subject.

' Management Services (Journal of the Institute of Management Services)

'This is a very practical style of book and will help you as an individual become proficient with your inter-personal skills. It will also help to improve the working relationships within your firm. For a small investment of 65.00 Sterling this book will repay you many times over.' Euro Lawyer

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Product Details

  • ISBN-13: 9780566082184
  • Publisher: Ashgate Publishing, Limited
  • Publication date: 2/1/2000
  • Pages: 192
  • Product dimensions: 11.69 (w) x 8.27 (h) x 0.79 (d)

Table of Contents

Introduction. Part I Feedback Principles: Definitions; Rules; Insight from an outsider's point of view; Copy the best; Where am I now?; S'WOT are my strengths and weaknesses?; Kipling's men; Accentuate the positive; Outcomes. Part II Applications: The manager appraised; The manager as appraiser; The manager as coach; The manager as corrector; The manager as counsellor; The manager and meetings; The manager and the organization; The manager as presenter; The manager as selector; The manager and teams; The manager and the telephone.

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