The Complete Guide to Conflict Resolution in the Workplaceby Marick F. Masters, Robert R. Albright
Pub. Date: 05/13/2002
Publisher: AMACOM Books
"People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts.
But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing/i>/head>