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The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship / Edition 1
     

The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship / Edition 1

by Joe Fleischer, Warren Hersch, Brendan B. Read
 

ISBN-10: 1578200970

ISBN-13: 9781578200979

Pub. Date: 01/04/2002

Publisher: Taylor & Francis

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t

Overview

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t

Product Details

ISBN-13:
9781578200979
Publisher:
Taylor & Francis
Publication date:
01/04/2002
Edition description:
FIRST
Pages:
272
Product dimensions:
6.00(w) x 9.00(h) x 0.58(d)

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