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The Complete Guide to Understanding, Controlling, and Stopping Bullies and Bullying at Work: A Complete Guide for Managers, Supervisors, and Co-Workers

Overview

According to the Occupational Safety and Health Administration (OSHA), more than two million workers in the United States alone are victims of workplace violence each year, leading to millions of dollars lost in employee productivity. Many people believe that bullying occurs only among school-age children and fail to acknowledge the presence and devastating effects of bullying in the workplace. It is time that this destructive issue be addressed and resolved; however, you may be asking yourself how to accomplish ...

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Overview

According to the Occupational Safety and Health Administration (OSHA), more than two million workers in the United States alone are victims of workplace violence each year, leading to millions of dollars lost in employee productivity. Many people believe that bullying occurs only among school-age children and fail to acknowledge the presence and devastating effects of bullying in the workplace. It is time that this destructive issue be addressed and resolved; however, you may be asking yourself how to accomplish such a task. The Complete Guide to Understanding, Controlling, and Stopping Bullies & Bullying at Work will provide you with valuable information on the topic, as well as unique solutions to the problem.

In this new book, you will learn how to identify the problem of workplace bullying, how to define the workplace bully, how to identify characteristics of a targeted employee, how to identify pathological characteristic of workplace bullies, how to bust bullying, and how to bully-proof your employees. This book also discusses the indicators of a toxic workplace, the causes of workplace bullying, reasons why workplace bullying is perpetuated and unchallenged by other employees, the connection between bullying and lethal workplace violence, and the legal aspects of bullying. Furthermore, you will learn about mob bullying, the effects of bullying on the target, and the effects of bullying on the organization.

The author also covers such special topics as workplace bullying in federal, state, and local organizations; the United States armed forces; Fortune 500 companies; and medical organizations, as well as reverse bullying by employees who inappropriately assert harassment and bullying by their superiors even though they have been fairly disciplined for sub-standard job performance.

This book goes one step further and provides solutions to end workplace violence, anti-bullying pledges, and examples of zero-tolerance bullying policies. If you are a manager, a supervisor, or even just an employee and you suspect bullying is occurring, you need to read this book. Whether bullying is already happening or you want to be sure it never does, The Complete Guide to Understanding, Controlling, and Stopping Bullies & Bullying at Work will provide you with everything you need to know to create a better working environment.

Atlantic Publishing is a small, independent publishing company based in Ocala, Florida. Founded over twenty years ago in the company president’s garage, Atlantic Publishing has grown to become a renowned resource for non-fiction books. Today, over 450 titles are in print covering subjects such as small business, healthy living, management, finance, careers, and real estate. Atlantic Publishing prides itself on producing award winning, high-quality manuals that give readers up-to-date, pertinent information, real-world examples, and case studies with expert advice.  Every book has resources, contact information, and web sites of the products or companies discussed.

This Atlantic Publishing eBook was professionally written, edited, fact checked, proofed and designed. The print version of this book is 288 pages and you receive exactly the same content. Over the years our books have won dozens of book awards for content, cover design and interior design including the prestigious Benjamin Franklin award for excellence in publishing. We are proud of the high quality of our books and hope you will enjoy this eBook version.

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Product Details

  • ISBN-13: 9781601382368
  • Publisher: Atlantic Publishing Group Inc.
  • Publication date: 5/11/2008
  • Pages: 288
  • Sales rank: 735,545
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.90 (d)

Table of Contents


Dedication     3
Foreword     13
Preface     17
Introduction     21
Defining the Problem     25
Defining Workplace Bullying     25
Defining the Scope of the Problem     29
A Bullying Boss     29
Profiles of Workplace Bullies     35
The Narcissist     41
What to Expect From the Narcissistic Bullying Boss     44
What to Expect From the Narcissistic Bullying Coworker     45
What to Expect From the Narcissistic Bullying Subordinate     46
The Antisocial     47
Barbarians at the Gate: Antisocial Bullies in the Workplace     50
What to Expect From the ASPD Boss     50
What to Expect From the ASPD Coworker     53
What to Expect From the ASPD Subordinate     55
Never Underestimate the ASPD Bully     56
"Double Trouble": The Antisocial Narcissist     57
The Paranoid     60
What to Expect From the PPD Boss     62
What to Expect From the PPD Coworker     65
What to Expect From the PPD Subordinate     66
The Histrionic     68
What to Expect From the Histrionic Boss     72
What toExpect From the Histrionic Coworker     73
What to Expect From the Histrionic Subordinate     74
The Borderline     76
What to Expect From the Borderline Boss     80
What to Expect From the Borderline Coworker     82
What to Expect From the Borderline Subordinate     84
The Obsessive-Compulsive     85
What to Expect From the Obsessive-Compulsive Boss     88
What to Expect From the Obsessive-Compulsive Coworker     90
What to Expect From the Obsessive-Compulsive Subordinate     92
The Dependant     94
What to Expect From the Dependent Personality Disorder Boss     96
What to Expect From the Dependent Coworker     98
What to Expect From the Dependent Subordinate     98
The Schizoid     100
What to Expect From the Schizoid Boss     102
What to Expect From the Schizoid Coworker     105
The Schizoid Subordinate     106
The Avoidant     107
What to Expect From the Avoidant Boss     110
What to Expect From the Avoidant Coworker     111
What to Expect From the Avoidant Subordinate     114
Just Plain Mean (JPM)     115
Profiles of Targets of Workplace Bullies      121
The Price of Workplace Bullying     135
Types of Workplace Bullying     151
Mob Bullying     166
Bullying in the Military: A Unique Problem     179
Surviving Workplace Bullying & Considering Your Options     189
Should I Stay or Should I Go?     191
If You Stay     192
Staying Strategies     197
The N.I.C.E. System of Beating Bullying     200
Sutton's Tips for Surviving in a "Pro-Asshole" Organization     206
Surviving Mob Bullying     211
Making a Graceful and Practical Exit     214
Organizational Options     217
Bullying & the Law     227
Setting the Precedents     227
Understanding the Legal Language     229
Workplace Violence     239
Conclusion     251
Appendix     255
Dr. Heinz Leymann's Typology     255
Appeals to Lawmakers     259
Employment Relationships: Law and Practice     259
Example of a Workplace Bullying Policy     261
Example of a Military Member's Request for Antibullying Laws Under the Uniform Code of Military Justice     262
Self-Assessment: Are You a Bullying Asshole?      264
Key     266
Self-Assessment: How Bullying Affects You     267
Exercise #1     267
Exercise #2     268
Celebrity Bad Bosses     270
Little Miss Can't-Be-Wrong     272
Bibliography     275
Margaret R. Kohut     279
Author Biography     279
Index     281
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Sort by: Showing all of 9 Customer Reviews
  • Anonymous

    Posted April 24, 2008

    Hitting Home...

    The Complete Guide to Understanding, Controlling, and Stopping Bullies and Bullying at Work was an eye opening book for me. In the midst of continual turnover in the workplace and constant issues with new employees, I have been left not really knowing what to do. After reading the introduction to this book, I realized that it was written by an author that has been in a similar situation herself. Margaret R. Kohut, the author of The Complete Guide to Understanding, Controlling, and Stopping Bullies and Bullying at Work, lived through bullying in the workplace and wrote a book to help others in the same situation. This book was great at categorizing different types of bullying and giving examples on how to encounter these issues. Bullying is a problem today in working America among bosses and co-workers. I am sure there are other resources out there to help deal with these issues, but I have yet to find one laid out in such an open and direct way. This practical guide leads you through the reasons for the bullying. It shows you ideas on how to tackle each type of bullying in an appropriate way, and offers solutions and gives personal accounts from others that have dealt with the issue. It also lays out exactly what to expect from each type of bully and categorizes behaviors that profiles you as a target of such bullying. There are case by case accounts mixed throughout the book that show examples of how others have dealt with these same issues. Being bullied by a boss or co-worker can leave you feeling angry and helpless. This book gives encouragement and answers. It helps you to develop your own resources to combat the problem and take control over the unwinding situation.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted April 14, 2008

    Good, practical advice.

    This book was very revealing to me. As I¿ve been out of the office environment for some time, I can¿t say it was instantly useful. I can say, however, that after reading it I have a whole new perspective on many of my former co-workers. Looking back now, it¿s easy to see how the things Kohut describes applies to all too many of them, and how the people who were targets of their bullying were chosen. The book made a lot of sense, especially in respect to how bullying starts and why it happens to certain people but not others. Kohut goes into a lot of detail on the different personality types form whom most bullying comes from. Different kinds of bullies act differently, and for all kinds of varied reasons. Kohut shows you what to expect from each type and why they do what they do. Once you learn to look for the signs, I¿ll bet you start noticing these traits in those co-workers who you find most problematic. Of course, knowing why these people do things is useless unless you can stop or prevent it. And though I couldn¿t apply her tips on how to avoid bullying, there is a lot here for people who think they are experiencing this kind of activity in their workplace. Not only that, but managers and supervisors will get some great perspective from this one. Highly recommended.

    1 out of 1 people found this review helpful.

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  • Posted October 19, 2008

    Hits Home

    The definition of workplace bullying in Margaret Kohut¿s Understanding, Controlling, and Stopping Bullies & Bullying at Work hits home for me. Despite talking about different mental health issues that might cause bullying-behavior and the psychological damage that a victim of bullying might incur, its language is simple and easy for any layman to understand. It also provides detailed and concise descriptions of the different types of bullies and bullying with specific case studies so that such behaviors should be readily apparent to anyone who has experienced or observed them, although the early chapters do tend to over-rely on fictional characters and pop-culture references.<BR/><BR/>The information on what to do about bullying behavior is less extensive than the actual descriptions of bullying behavior, but that is, as Understanding, Controlling, and Stopping Bullies & Bullying at Work indicates, because there are currently few options available to victims if company policy and the workplace environment are not proactively designed to protect those who have been abused. This would be an excellent book for managers and supervisors to read so they can recognize signs of trouble before they get out of hand, for the victim¿s support network to read so they have an idea of what the individual may be going through, and for employees who have never encountered a bully to read so they might recognize the warning signs before they become a victim.

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  • Anonymous

    Posted June 19, 2008

    Masterful

    Margaret Kohut has done a masterful job of describing the types of people in the workplace that are capable of bullying others and making the work environment miserable for coworkers, subordinates, and managers alike. She uses the definitions devised by the Diagnostic and Statistical Manual of Mental Disorders of the American Psychiatric Association to define at least 12 personality types that are capable of abusing others. The bullying techniques of each type are fully described, so that someone dealing with problems at work can identify the characteristics of the person they are concerned about, and then get tips and hints on how to deal with the situation. As I read the traits of the Histrionic employee, for example, I could think back over my time in the workforce and recognize people I had worked with, or for, that exemplified those qualities. I could only wish that I had had a reference source like this book to make it easier to deal with such a person. I especially liked the ¿case studies¿ that were sprinkled through the book. They gave real-life examples of problems experienced at work to make it easier to understand the personality type being described. For example, the story of ¿Daniel¿ related his frustrations with working for a Schizoid Boss who refused to give him any instructions as to how he should complete a project, but would then berate and shame him when it wasn¿t done exactly as the boss would have done it. The story exemplified the traits of a Schizoid personality and made it easy to understand how damaging such a person could be in a work environment. After thoroughly categorizing and describing the types of bullies, Kahut then explains the personality characteristics of a workplace target: a person likely to be bullied. There is also valuable information about the legal ramifications of bullying, and a complete chapter designed to help an employ deal with a bad situation, and decide whether he/she should stay at the job or seek a different position. This book is a great resource for anyone who is currently, or may at some future time, be dealing with a difficult person at work.

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  • Anonymous

    Posted June 3, 2008

    A reviewer

    This book contains everything you could possibly ever need to know about the types of bullies and bullying that exist in the workplace. Anyone who suspects they might be a victim of such bullying and wants to know how to deal with it would be well advised to get and read this book. From an introduction that explains much of the background and implications of workplace bullying through a complete and thorough description of every type of bully/bullying imaginable and on into a conclusion that gives clear, helpful, step-by-step instructions on how to deal with a bully, this book has it all. I found all the help I need in here. The author covers a number of behaviors that I had never considered as bullying, but after reading the book I think she makes a strong case for including every element which she has put into this book. I particularly found the case studies helpful, as it put the theories and explanations into more human terms and made the contents of this book much more valuable to me. I found myself identifying with some of the victims whose situations were detailed in this book and was sorry to read about the unhappy outcomes that most of them had experienced. If they had had this book I think things might have gone better for them. One thing that surprised me in reading this book was that I was able to identify not only workplace bullying but also bullying that my son endured when he attended school. I¿m not talking about children bullying other children, I¿m talking about a child who was targeted by adults because he was a bit quirky. Some of the victims in the case studies in this book were targeted for the same reason, the crime of being different. My son is in college now and having no problems, but I wish I would have had access to this book during his grade school days. It might have saved us all a lot of heartache. I highly recommend this book to anyone who has a problem with bullying, whether it is in the workplace or not. Between these covers you are bound to find an accurate, complete description of the bully, the situation, and how to handle it. If you even suspect bullying or unfair treatment this book is going to help you resolve the problem in the best way possible.

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  • Anonymous

    Posted May 6, 2008

    A reviewer

    As someone who has worked in an office in the past, the book The Complete Guide to Understanding, Controlling, and Stopping Bullies & Bullying at Work: A Guide for Managers, Supervisors and Employees by Margaret Kohut does not introduce anything new to me. My office, like many others around the globe was full of bullies and ruthless ladder climbers who care little for the carnage they leave in their wake. What I like about the book is the fact that not only does it tackle bullying co-workers but also bullying bosses. With a bullying colleague you can always go to management, but when the bully is part of management, what do you do? Your options are usually limited: suck it up and deal with it or leave the firm. In her book, Kohut provides other options and explores the first option of ¿sucking it up.¿ In the current economic climate, it is not always easy to find a job at the same rate of pay you are getting at your current position. There is one complete chapter on how to stay sane while you stay in a stressful and bullying environment. Overall I would give this book four out of five stars. This is often an unaddressed but ever present problem in today¿s workplace and I would imagine more workplaces suffer from bullying than the ones that do not. I only hope this book makes its way into the hands of many of my former colleagues and managers.

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  • Anonymous

    Posted May 12, 2008

    Loved It

    It is amazing to find such an insightful book on the topic of office bullying. This topic is a widespread epidemic that many are too embarrassed to discuss an do not know where to begin to stop it. When your boss is the bully, who do you turn to? How do you deal with a tenured office jerk? This book tells you how. I initially misjudged this book, by its title, as a book for the employee scorned but this is a definite eye-opener for all. While many instances of office torment go unnoticed, Kohut not only points out stealthy office tactics, but gives a clear method of escape and ultimate diffusion of the situation. I definitely learned how to turn my workplace from a stress filled war zone, to a place I want to be at forty-plus hours a week.

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  • Anonymous

    Posted April 17, 2008

    Great resource

    Kohut¿s book is unique among books about workplace bullying because it strikes a nice balance between the personal and the practical. On the one hand, it¿s a sympathetic self-help book for people suffering from workplace bullying, but on the other, it offers detailed procedures to change terrible situations, both informally and organizationally. It also stands out for discussing how managers and supervisors can deal with bullying both from above and with their employees. Her approach is more clinical than others by her suggestions on a range of research, which is much more useful than the more touchy-feely books on the subject which just try to make you feel better. Instead, Kohut tries to help you understand how and why bullies act the way they do. This helps you realize a' that workplace bullying is not your fault but the result of various flawed personality types in others, and b' that once you understand the bullies, you can deal with them more effectively. The case studies she includes for every type and situation are excellent ways to understand both how bullies operate and how to deal with them. But what I found most useful were her two chapters ¿Surviving Workplace Bullying and Considering Your Options¿ and ¿Bullying and the Law¿ where she lays out a number of options for both staying in a threatening workplace and taking legal action in the most extreme cases. Apart from offering incredibly useful advice that applies to many different situations, Kohut also summarizes the best of the many other books and research on workplace bullying 'so, in a sense, you get many books in one'. She also includes extensive appendices that list resources for further information on particular topics as well as a number of exercises and self-assessments to best determine which of her strategies will work for you. I can¿t recommend this book highly enough for people who not only suffer from workplace bullying but are ready to improve their situation as quickly as possible.

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  • Anonymous

    Posted April 29, 2008

    Profiles and Situations

    Margaret R. Kohut, MSW wrote this guide in response to the millions of Americans suffer or have suffered from workplace bullying. Kohutâ¿¿s preface tells her tale of being bullied by her superiors and subordinates during a period of her service in the U.S. Armed Forces and gives credibility to the guide. The guide itself is loaded with statistical data and lists of informative points with chapter dedicated to personality profiles of workplace bullies, profiles of targets, types of workplace bullying, how to survive workplace bullying, the legalities of bullying and violence in the workplace as a result of bullying. Kohut covers a broad range of bullies from single to mob. Her facts are clear and to the point. She also specifically addresses bullying in the U.S. military. Scattered throughout the guide are literary references and inspirational quotes that keep the reader intrigued and turning the page. The thing to watch out for is that Kohut often repeats that the target of bullying does not realize it. As you flip the pages of the guide, you see bits of the personalities she details in your co-workers and indicators of a person being bullied in yourself.

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