The Complete New Manager: Essential Tips and Techniques for Managers

Overview

Tackle every management challenge

with skill and confidence!

Managers are faced with a variety of challenges every day. There are decisions

to make, conflicts to resolve, and strategies to implement, among many other

responsibilities. As ...

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The Complete New Manager

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Overview

Tackle every management challenge

with skill and confidence!

Managers are faced with a variety of challenges every day. There are decisions

to make, conflicts to resolve, and strategies to implement, among many other

responsibilities. As a new manager you need to build the skills necessary for

tackling problems head-on.

The Complete New Manager is a valuable toolkit that helps you meet day-to-day challenges quickly and effectively. Filled with tips, techniques, and

proven advice from renowned experts, The Complete New Manager teaches

you how to:

  • Become a dynamic leader who instills confidence

    in both employees and upper management

  • Hire the right people and cultivate an environment

    that makes them want to stay

  • Develop and encourage free-flowing, two-way

    communication with your staff

  • Use proven techniques to deal with

    difficult people and problem employees

  • Successfully plan and implement business

    strategies large and small

  • Produce sustained, positive results that

    impress your bosses

The key to successful management is the ability to meet challenges as they

arise. Here, in one volume, is everything you need to bolster your on-the-job

skills and reach the highest levels of success.

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Product Details

  • ISBN-13: 9780071744478
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 4/28/2010
  • Edition number: 1
  • Pages: 480
  • Sales rank: 829,722
  • Product dimensions: 4.90 (w) x 7.90 (h) x 1.20 (d)

Meet the Author

John H. Zenger, D.B.A., is the CEO and cofounder of Zenger/Folkman, a firm that employs evidence-based, positive methods to strengthen organizations and those who lead them. In 1994 he was inducted into the Human Resource Development Hall of Fame. He is the author or co-author of seven books on leadership and teams.

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Table of Contents

Part 1 New Manager Essentials 1

1 Give Feedback 3

2 Make the Best of Bad News 7

3 Delegate 11

4 Pick the Brains of Departing Workers 15

5 Review Performance Regularly 19

6 Decide and Deliver 23

7 Use "Praise Motivation" 27

8 Plan Your Meetings 31

9 Think Strategically 35

10 Build Alliances 39

11 Give Great Instructions 43

12 Get Feedback 47

13 Speak with Power 51

14 Win Over Cynics 55

15 Prepare for Change 59

16 Muzzle Your Mouth 63

17 Pose Penetrating Questions 67

18 Lift Poor and Mediocre Performers 71

19 Criticize Without Criticism 75

20 Beat the Clock 79

21 Impress Your Boss 83

22 Mix and Mingle 87

Part 2 Being an Effective Leader 91

23 Leaders Can Be Made 95

24 Raise the Leadership "Tent" 99

25 Character Is the Essence of Leadership 103

26 Develop Personal Capability 107

27 Focus on Results 111

28 Cultivate Interpersonal Skills 115

29 Lead Organizational Change 119

30 Find Your Leadership "Sweet Spot" 123

31 Focus on Building Strengths 127

32 Concentrate on Developing Three to Five Strengths 131

33 Let the Halo Effect Work for You 135

34 Fix Fatal Flaws 139

35 Look for Powerful Combinations of Competencies 143

36 Learn from Mistakes 147

37 Build Positive Relationships 151

38 Be Open to New Ideas 155

39 Be Accountable 159

40 Take Initiative 163

41 Learn from Feedback 167

42 Take a Nonlinear Approach 171

43 Take Steps to Improve Leadership Skills 175

44 Develop Your People 179

Part 3 Motivating Your Employees 183

45 Build a Motivated Workforce 185

46 Know What Drives People 189

47 Make Employees Feel Like Partners 193

48 Show Employees How the Business Operates 197

49 Know the Competition 201

50 Encourage Intelligent Risk-Taking 205

51 Inspire Creative and Innovative Thinking 209

52 Affirm the Link Between Motivation and Performance 213

53 Help Employees Achieve Greater Performance 217

54 Get Employees to Buy Into Your Ideas-and Theirs 221

55 Be Clear-and Consistent-About Rewards and Recognition 225

56 Always Expect the Best from Employees 229

57 Fire Up Successful Performance 233

58 Offer Incentives and Morale Boosters 237

59 Give Your Power Away 241

60 Encourage Accountability at All Times 245

61 Build Trust for a Better Tomorrow 249

62 Boost Morale 253

63 Make It Fun to Make It Motivating 257

64 Attack De-Motivators Head-On 261

65 Put Heart and Soul into Your Team 265

66 Unleash the Power of Human Potential 269

67 Retain Your Employees 273

Part 4 Dealing with Difficult People 277

68 Recognize the 10 Most Unwanted Behaviors 279

69 Choose Your Approach 283

70 Understand the Four Intents 287

71 Understand the First Intent: Get It Done 291

72 Understand the Second Intent: Get It Right 295

73 Understand the Third Intent: Get Along 299

74 Understand the Fourth Intent: Get Appreciated 303

75 Recognize the Results of Threatened Intents 307

76 Reduce Differences 311

77 Listen to Understand 315

78 Reach a Deeper Understanding 319

79 Speak to Be Understood 323

80 Project and Expect the Best 327

81 Bring Out the Best in the Tank 331

82 Bring Out the Best in the Sniper 335

83 Bring Out the Best in the Know-It-All 339

84 Bring Out the Best in the Think-They-Know-It-All 343

85 Bring Out the Best in the Grenade 347

86 Bring Out the Best in the Yes Person 351

87 Bring Out the Best in the Maybe Person 355

88 Bring Out the Best in the Nothing Person 359

89 Bring Out the Best in the No Person 363

90 Bring Out the Best in the Whiner 367

91 Take Action Steps 371

Part 5 Planning and Executing Strategy 375

92 Manage Strategically 379

93 Follow the Logic 383

94 Assess Your Company's Readiness 387

95 Plan to Plan 391

96 Define Your Businesses 395

97 Understand Your Model 399

98 Know Your Market 403

99 Assess the Terrain 407

100 Understand Opportunities and Threats 411

101 Set Feasible Goals 415

102 Strategize 419

103 Set Priorities 423

104 Pursue Your Purpose 427

105 Follow Your Mission 431

106 Write the Annual Plan 435

107 Obtain Commitment 439

108 Align with Strategy 443

109 Work Across Functions 447

110 Execute with Discipline 451

111 Monitor and Improve 455

112 Learn, Change, and Institutionalize 459

Index 463

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